14pon — Received Reviews

original
Your response is amzingly quick!

Another shop I am dealing with is very slow to respond.

Therefore, it takes time when I place regular orders with them, although they offer a very good price for us. In order to maintain good relationship, you need to build up trust.

In this point, you always give us a quick reply and you are reliable.

So could you, in one way or another, offer us a good price as the another one we deal with does ($xxx, including shipping cost)?

We assure you our continued purchase from you.

Your consideration would be highly appreciated.

corrected
Your response is amzingly quick!

Another shop I am dealing with is very slow to respond.

Therefore, it takes time when I place regular orders with them, although they offer a very good price for us. In order to maintain a good relationship, you need to build up trust.

In this point, you always give us a quick reply and you are reliable.

So could you, in one way or another, offer us a better price than the other one we deal with does ($xxx, including shipping cost)?

We assure our continued purchases from you.

Your consideration would be highly appreciated.

original
You seem to be very busy as usual. Regarding the promotion on your visit to Japan in XX, please allow me some time before I answer as I have to discuss over it with my advertising team. I must confirm his schedule, too. As for another visit already fixed, I was just discussing about it with A as to what we could do. As it has been a while since the release of the product, I am not sure how far we can go in XX, but let me consider. I watched the video. It is impressive as usual. For this time, you would not need to extend your stay for the advertisement.

corrected
You seem to be very busy as usual. Regarding the promotion on your visit to Japan in XX, please allow me some time before I answer as I have to discuss it over with my advertising team. I must confirm his schedule, too. As for another visit already fixed, I was just discussing about it with A as to what we could do. As it has been a while since the release of the product, I am not sure how far we can go in XX, but let me consider. I watched the video. It is impressive as usual. You would not need to extend your stay for the advertisement this time.

original
If you still feel uncomfortable with my explanation, please inquire Amazon, who created the catalog.

I know you have filed a claim with Amazon, and I am so disapointed. Would you please remove your claim?

If you wish to return this item for a refund, I will accept it.
However, please note that you must pay the return shipping charge as it is a return of your reason.

I will refund you once I confirm receipt of the item.

I hope you understand the issue this time.

corrected
If you still feel uncomfortable with my explanation, please inquire Amazon, who created the catalog.

I know you have filed a claim with Amazon, and I am very disappointed. Would you please remove it?

If you wish to return this item for a refund, I will accept it.
However, please note that you must pay the return shipping charge since it is due to your circumstances.

I will refund you once I confirmed the item has arrived.

I hope you understand the issue at hand.

original
I apologize for my late reply. I was inquiring with Amazon.

Regarding this issue, you have misundersood something, I am afraid.
This product is sold by piece but not by case.
I have no idea why you insisted it should be sold by case.

Perhaps, you might have placed an order through a totally different page before?

Would you kindly reconfirm the page on which you placed your order this time?

This product is not sold by case.↵

corrected
I apologize for my late reply. I was inquiring with Amazon, hence the delay.

Regarding this issue, I am afraid that you have misundersood something,
This product is sold by piece and not by case.
I have no idea why you insisted that it should be sold by case.

Perhaps, you might have placed an order through a totally different page before?

Would you kindly reconfirm the page on which you placed your order this time?

This product is not sold by case.

original
I was relieved by your advice to know that the customer had misunderstood something. The customer has filed a claim to A-to-z Guarantee claims.
Should this affect my account review?
I myself will contact the customer, while, could you remove the claim as I do not want to see my review deteriorated?

corrected
I was relieved by your advice to know that the customer had a misunderstanding. The customer has filed a claim to A-to-z Guarantee claims.
Should this affect my account review?
I will contact the customer myself later, but in the meanwhile, could you remove the claim so my rate of my review is not reduced.

original
This chart shows comparison of the work time between the old and new procedures.
A year ago, the reduction was 30%, whereas it has been reduced by 40% to date.
As for a new trial, we reduced work time of exterior checking without changing the procedure.
This product has had a chronic problem. We have changed the design after several meetings on the phone. This eliminates checkings and has contributed to much fewer checkings.
Should a problem occure, we will confirm with the manufacturer if any checking is necessary.

corrected
This chart shows a comparison of the work time involved between the old and new procedures.
A year ago, the reduction was 30%, whereas it has been reduced by 40% to date.
Regarding the new trial, we reduced the work time of exterior checking without changing the procedure.
A chronic problem has continued for this product. We have changed the design after several conference calls. This eliminates checking and has contributed to much fewer checks.
Should a problem occur, we will confirm with the manufacturer if any checking is necessary.

original
This email is sent to those who shopped from XXX.

Thank you for purchasing XX on eBay.

Do you think you love goods of Japan original but that they are expensive?

Here is a new on-line shop for you.

It covers only limited products for now, but will focus on Japanese brand watches and cameras.

corrected
This email is sent to those who shopped from XXX.

Thank you for purchasing XX on eBay.

Don't you think you love Japanese original goods, but that they are too expensive?

Here is a new on-line shop for you to solve the problem.

It covers only limited products for now, but will be focusing on Japanese brand watches and cameras.

original
Should the on-line shop does not cover anything you want, feel free to tell us, we will look for it for you.
Figures, books, toys, fishing gears, clothes and anything that is of a Japanese brand.

You can request us easily:
Just click the following and enter your request from our on-line shop.

To tell you the truth, in some cases we can offer a better price as we can ommit costs to post on a shopping mall as well as inventory costs.

corrected
Should the on-line shop not cover something you want, feel free to tell us and we will look for it for you.
Figures, books, toys, fishing gear, clothes and anything that is of a Japanese brand.

You can make a request easily:
Just click the following and enter your request from our on-line shop.

To tell you the truth, in some cases we can offer a better price as we can omit the cost of posting on the shopping mall as well as stocking fees.

original
I think it will be 20 to 30 pcs. As I have not reviewed all of the headsets yet, I will include only those reviewd by the time when I return the main units.

Among the reviews from the customers, many claimed that the speakers were so thick that they touhced their ears to hurt them. I would request you to consider modification on this part as well.

corrected
I think it will be 20 to 30 pcs. As I have not reviewed all of the headsets yet, I will include only those reviewed by the time when I return the main units.

Among the reviews from the customers, many claimed that the speakers were so thick that it hurt their ears. I would request you to consider modification on this part as well.

original
Thank you very much for giving me a positive feedback in spite of the broken item. I am so grateful to you.

I previously refunded you $xxx from the product price, so please confirm.

Meanwhile, I would like to ask you to help me something.
I am proceeding with the indemnification for damage from Japan Post, and I would like you to report to your nearest post office that the item was already broken when you received it. The reference number is EJ*.

I apologize for the inconvenience, and would appreciate your cooperation.

corrected
Thank you very much for your positive feedback in spite of the broken item. I am so grateful to you.

I refunded you $xxx as the product price the other day, so please kindly confirm.

Meanwhile, I would like to ask you a favor.
I am processing the indemnification for damaged item with Japan Postal service.↵
And, I would like you to report to your nearest post office that the item was broken at the time of arrival. ↵
The reference number is EJ*.

I apologize for the inconvenience, and would appreciate your cooperation.

original
I had a call from UPS Japan today. I told them to send it to Odawara, Kanagawa prf. The goods will be delivered safe. You wil be able to sell the goods on Amazon at a good price.

Items I would like to buy from you most will be informed later. How much would the shipping cost be to deliver to my address in Japan?

Currently, I am considering to sell goods from you on Yahoo Aucion and Rakuten. I expect they may sell well especially on Rakuten. If I sell on Amazon alone, the prices may be lead lower in due course, so extending the sales channel, I think, is a good idea.

corrected
I had a call from UPS Japan today. I told them to send it to Odawara, Kanagawa prf. The goods will be delivered safe so that you will be able to sell the goods on Amazon at a good price.

I will inform you the list of the items I would like to buy from you the most later. How much would the shipping cost be to my address in Japan?

Currently, I am considering selling goods provided by you on Yahoo Aucion and Rakuten. I expect they may sell well especially on Rakuten. If I sold on Amazon alone, the prices would drop; I think it is a good idea to extend sales channels.

original
We apologize for the inconveniences.

It was our mistake to send you only one piece of the item instead of sending ten pieces of them.

We have already arranged refund and notified you that there is no need for returning the item. These are all what we could do to compensate you.

If you would consider the problem has been solved, would you please remove your feedback?

It would help us a lot if you could do so.

corrected
We apologize for the inconveniences.

It was our mistake to send you only one piece of the item instead of sending ten pieces of them.

We have already arranged refund and notified you that there is no need for you to return the item. These are all what we could do to compensate you.

If you would consider the problem has been solved, would you please remove your feedback?

It would help us a lot if you could do so.

original
Thank you very much for your reply.

Currently, we sell through our webshop only.
Our targetted customers are girls in their teens to thirties. We sell our choice of fabulous goods from overseas. Our sales have been increasing steadily, and now we are looking for a new brand to add to our inventory.

XX's goods are so colorful, vivid and encouraging that we love them very much.
Your goods are alos popular in Japan, thus we definitely wish to cover them.

We would highly appreciate if you could think about our offer.

We look forward to your response.

corrected
Thank you very much for your reply.

Currently, we sell through our webshop only.
Our targetted customers are girls in their teens to thirties. We sell our choice of fabulous goods from overseas. Our sales have been increasing steadily, and now we are looking for a new brand to add to our inventory.

XX's goods are so colorful, vivid and encouraging that we love them very much.
Your goods are also popular in Japan, thus we definitely wish to cover them.

We would highly appreciate if you could think about our offer.

We look forward to your response.