Thuy Nguyen (ep_ntt_thuy) — Written Reviews

original
Please inform me the current shipping situation for these three order number as soon as possible.
#171 and #934 has been passed more than one week from the ordered date.
I'd like you to ship them immediately. Can you do it today?
Especially, I'd like to receive the below five items.
Please tell me the reason why you haven't shipped the product for a week.
In case there is some items without stocks in these orders, please inform me as soon as poossible include the expected shipment date.
If you have some products witouht stocks, I'd like you to send the products with stocks serially ASAP.

corrected
Please inform me the current shipping situation for these three order number as soon as possible.
It has been over a week since the order date of #171 and #934
I'd like you to ship them immediately. Can you do it today?
The 5 items below are the most urgent.
Please explain the reasons why you haven't shipped the product for a week.
In case there are some items out of stock in these 3 orders, please inform me as soon as possible including the expected shipment date.
If you have some products out of stock, I'd like you to send the products in the order of inventory condition, starting from those in stock ASAP.

original
Thank you for your inquiry.
As for damage of the item, we issue you a refund in full for the item that was ordered within 1 year.
You do not have to return the damaged item. As for exchange of the item, a person listed at Amazon Market Place cannot handle it. Thank you for your understanding. If you need the same item, would you order again by the refund you received?

As soon as we receive your order number, we will start process of refund. We are waiting for your reply. We appreciate your cooperation.

corrected
Thank you for your inquiry.
As for damage of the item, we issue you a refund in full for the item that was ordered within 1 year.
You do not have to return the damaged item. As for the replacement of the item, please be noted that the seller at Amazon Market Place cannot handle it. If you need the same item, would you order again by the refund you received?

As soon as we receive your order number, we will start the process of refund. We are waiting for your reply. We appreciate your cooperation.

original
Thank you very much for your inquiry.
Regarding the product damage, we will handle with all amount of refund for the products which have been within one year since you ordered.
You don't need to return the damaged product. As for exchange products, the seller of Amazon Market Place can't treat them. We applogize in advance for that.↵
If you need the same products, please order again with the amount of refund.
Once you inform us the order number, we will start the proceedure of refund.
We will wait for your contact. Thank you very much for your cooperation in advance.

corrected
Thank you very much for your inquiry.
Regarding the product damage, we will handle with a full refund for the products within one year from the purchase date.
You don't need to return the damaged product. Please be aware that the seller of Amazon Market Place can't handle a replacement for the product. If you need the same products, please order again with the amount of refund.
Once you inform us the order number, we will start the procedure of refund.
We will wait for your contact. Thank you very much for your cooperation.

original
Thank you for your inquiry.

Regarding the damaged item, we will cope with it by issuing a full refund for the item within a year since your purchase. You don't need to return the damaged item back. Regarding the replacement the damaged item with a new one, please note that sellers in Amazon Market Place cannot provide such service. In case you need the same item, please place a new order for the amount of money refunded.

Once you let us know the order number, we will start to arrange the refund. We are looking forward to your reply. We appreciate your cooperation.

corrected
Thank you for your inquiry.

Regarding the damaged item, we will handle it by issuing a full refund for the item within a year since your purchase. You don't need to return the damaged item. Regarding the replacement the damaged item with a new one, please note that sellers in Amazon Market Place cannot provide such service. In case you need the same item, please place a new order for the amount of money refunded.

Once you let us know the order number, we will start to arrange the refund. We are looking forward to your reply. We appreciate your cooperation.

original
for customer uses bicycle
Il Mare has limited numbers of seats, so please call the restaurant when you use.

The street in town is very narrow so please drive left hand side. Parking by bus route and around restaurants are prohibited. please park designated place.
Around the artwork is very narrow street, and there are bus route and restaurants, so please park designated parking place as back side describes.
Also bicycle is not allowed to drive in art museum area.
Please make sure you follow the rule below.

corrected
For customer using bicycles
Il Mare has limited numbers of seats, so please call the restaurant to confirm when you use.

The street in town is very narrow so please ride in one row on the left hand side. Parking by bus route and around restaurants are prohibited. Please make sure to park at designated places.
The streets around the artwork are very narrow and there are bus routes and restaurants, so please park at designated parking places as demonstrated on the back side.
Also bicycle riding is not allowed in art museum area.
Please make sure you follow the aforementioned rules.

original
Good day. I am interested in the item you are listing.
I have a question.
Do you have all accessories that have been attached from the beginning?
Is there noticeable damage or spot at the item?

Would you pack strongly not to break the item?

corrected
Good day. I am interested in the item you are listing.
I have a question.
Do you have all accessories that have been attached from the beginning?
Is there noticeable damage or spot at the item?

Would you pack carefully not to break the item?

original
Hello. I am interested in the item which you are listing.
I have some questions about it.
- All of the original accessories come together with the item?
- Are there any outstanding scratch or dirt on the appearance of the item?

Please make sure to pack securely to avoid the item is damaged.

corrected
Hello. I am interested in the item which you are listing.
I have some questions about it.
- All of the original accessories come together with the item?
- Are there any obvious scratch or dirt on the appearance of the item?

Please make sure to pack securely to avoid damage to the item.

original
It seems that it is of no use to have discussion further.
In short, you are not willing to sell it to me. Right?
I currently have positive feedback more than 500, but this is my first time to encounter such thing.
If you do not want to sell, please tell me so from the beginning.
You do not send an invoice, the domestic shipping fee in US remains $150.
I repeated my request to correct them many times, but you did nothing on them, Now, I got tired.
I received many invoices from other sellers many times, and made payment to them. You know that?
Okay, it is over now.
Please cancel the transaction upon the agreement of you and me.

corrected
It seems that it is of no use having further discussion.
In short, you are not willing to sell it to me as I am now in Japan, right?
I currently have positive feedback more than 500, but this is my first time to encounter such thing.
If you do not want to sell, please tell me so from the beginning.
You do not send an invoice, the domestic shipping fee in US remains $150.
I repeated my request to correct them many times, but you did nothing on them, Now, I got tired.
I received many invoices from other sellers many times, and made payment to them. You know that?
Okay, it is over now.
Please cancel the transaction upon the agreement of you and me.

original
Dear ___
Sorry for the late reply and being away from the office.
I'm sorry that you didn't like that we sent before.
We have ordered peg from Ibanez and it is coming to the store soon.
Now, however, the peg that you want is discontinued so they only have new model that we aren't sure yet it is the same shape and size as the previous model.
We will send you the pictures of it then If you like it, we will send the peg as soon as possible. Also I would like to offer that the beg is free. You don't need to pay at all.
Thank you for your pation. I will send messages you as soon as the peg arrives.

Your sincerely
____

corrected
Dear ___
Sorry for the late reply.↵
I was out of the office for personal reasons.
I am sorry that you seem not satisfied.
We have ordered pegs from Ibanez and they will soon be delivered to the store.
However, they are only producing the current model, and we will have to see if it is completely similar in shape (number of neil holes) with the vintage type.
We will send you the pictures as soon as they arrive, then if you like it, we will send the actual item. Of course there is no need to pay for charges.
Thank you for your patience. I will contact you as soon as the peg arrives.

Yours sincerely
___

original
I am checking bank account every day after I received your notification.
But I have not confirmed about payment yet so I will inform you to make sure.

I heard that it is reflected within 48 hours to bank account but it has not been reflected yet.
I ask you to make sure, but did you find anything about error when you transfered money?
If possible, could you send me any image about receipt or note when you transfered money?

I have already prepared shipping.
I will send it to you as soon as I confirm about payment.

corrected
I have been checking my bank account every day after I received your notification.
But I haven't received the money yet so I am contacting you just in case.

I heard that it is reflected within 48 hours to bank account but it has not been reflected yet.
I ask you to make sure, but could there be any errors when you transferred money?
If possible, could you send me any image about receipt or note when you transferred money?

I have already prepared for shipping.
I will send it to you as soon as I confirm about payment.

original
Thank you for your purchasing 5 pieces of the tea stick very much.
I am deeply sorry for the late arrival of the item.
I checked the status of the package by postal tracking number, it would not be delivered to ●●, but would be sent back to the sender due to some mistake.
As a tokens of my apology, I will arrange the shipment of the item again, after confirming the address and the name for sure.
As this is my first transaction as an eBay seller, I am not familiar with the steps of transaction. Please forgive me.
Please wait a little more, I appreciate your patience.

corrected
Thank you very much for your purchasing 5 pieces of the tea stick.
I am deeply sorry for the late arrival of the items.
I checked the status of the package by postal tracking number, it would not be delivered to ●●, but would be sent back to the sender due to some mistake.
As a token of my apology, I will arrange the shipment of the item again, after confirming the address and the name for sure.
As this is my first transaction as an eBay seller, I am not familiar with the steps of transaction. Please forgive me.
Please wait a little more, I appreciate your patience.

original
-Result
I rewrote the shipping overwrite file.
I will be able to do all shipment every day.
If you evaluate my countermeasure as good, it is very wonderful thing.

corrected
-Result
I rewrote the shipping overwrite file.
I will be able to do all shipment every day.
It would be nice if you evaluate my countermeasure as good.

original
- Reason
I use service named Pmail by Japan Post for distribution of Amazon.com.
Japan Post is not accepted our baggage before storage 50pcs for this service.
Now I use Pmail distribution for one time each 3 days.
And shippment complete process was occured with different timing of shipment.

-Countermeasure
I stopped using distribution by Pmail.
Later I will use international e-packet service by Japan Post.
International e-packet service is not requiring for 50pcs matter.

corrected
- Reasons
I use service named Pmail by Japan Post for distribution of Amazon.com.
Japan Post only accepts upto 50 packages for this service.
Now I use Pmail distribution for one time each 3 days. -> (unnatural English)
And shipment complete process was occured with different timing of shipment. -> (difficult to understand)

-Countermeasures
I decided to stop using distribution by Pmail.
From now on, I will use international e-packet service by Japan Post.
International e-packet service is not requiring for 50pcs matter.-> (unnatural English)

original
I think the credit card number of AMEX supposed to be 15 digits number.

corrected
I think the credit card number of AMEX is supposed to be 15 digits number.

original
I am sorry for my frequent questions to you.
Please inform me of the Thai system which our team inquired about the other day.

A Company has asked us the following question.

It says that it ask you to write down your entire name on the first line as only the data of the first one line
will be sent to the Thai Company because of the system errors.

corrected
I am sorry for my frequent questions to you.
Please inform me of the Thai system which our team inquired about the other day.

A Company has asked us the following question.

It says that it ask you to write down your entire name on the first line as on the Thai system, only the data of the first line
will be sent to the Thai Company.

original
Thank you for contacting me.
You are right.
I am sorry.

This model costs about $150 in Japan, even if it is broken.
I will be in red ink if shipping is included.
This time $900 is fine with me, as I have troubled you.

However, there is one thing.
I have been dealing directly with other customers on this model. He/she is Australian.


Excluding the stock of vx1000, I will refrain from selling on ebay from now on.
I will be glad if you could be the last customer for this deal.

corrected
Thank you for contacting me.
You are right.
I am sorry.

This model costs about $150 in Japan, even if it is broken.
I will be in red ink if delivery charge is included.
This time $900 is fine with me, as I have troubled you last time.

However, there is one thing.
I have been dealing directly with other customers on this model. He/she is Australian.


Excluding the stock of vx1000, I will refrain from selling on ebay from now on.
I will be glad if you could be the last customer for this deal.

original
This is my first order, so please allow me to purchase each from 10. When they are sold, I will increase the volume.

Japan is a country where people are really fussy about package cleanliness, so please avoid dirt on packages. Is the mat enveloped by an outer box, or OPP wrapping? I hope these are wrapped.

I will poay you immediately, if you could send me a playlist, and contract form. The contract form is fine even if it is not what I sent you. If you could give me one, I will sign it.

corrected
This is my first order, so please allow me to purchase each from 10. When they are sold, I will increase the volume.

Japan is a country where people are really fussy about package cleanliness, so please avoid dirt on packages. Is the mat enveloped by an outer box, or OPP wrapping? I hope these are wrapped.

I will pay you immediately after you send me the price list and contract. The contract form does not have to be what I sent you. When I receive it, I will sign it.

original
As this is my first order, please let me purchase ten items of each product.
I will increase the number of those items if they sell well.

As Japanese people are particular about the cleanliness of the package, please be careful not to let it be damaged. And are the mats wrapped inside the outer boxes and OPP bags? They ought to be wrapped.

I will transmit you as soon as I have the price list and contract for me. The form of the contract does not have to be what I sent you before. I will sign it when I have received it.

corrected
As this is my first order, please let me purchase ten items of each product.
I will increase the number of those items if they sell well.

As Japanese people are particular about the cleanliness of the package, please make sure that there is no stains on it. And are the mats wrapped inside the outer boxes or OPP bags? They ought to be wrapped.

I will make bank transfer as soon as I receive the price list and contract. The form of the contract does not have to be what I sent you before. I will sign it when I have received it.

original
Please note that I was not in charge of translation of this letter. I asked a Japanese who is familiar with English to translate it.
I am honour to send you the book. Please do not feel responsible for giving reviews or response back to me. I really appreciate that my book is just in your hands.
I am wondering if I could send you the next one which I possibly publish some time in the future.
The best of health to you.↵
Warm regards,

corrected
(By the way, this translation is not mine. I asked a Japanese who is familiar with English to translate it)
I am honored to send you the book. However, you don't have to bother giving your thoughts on it. Just you having the book is enough to make me extremely happy.
If it isn't too much trouble for you, I would love to send you a copy when I finish publishing my next book.
I wish you good health.

original
It must be hard if you could not sleep enough during your precious trip.
I totally understood that you want to sleep well in your trip.

I will tell the landlord that you have been annoying such a loud sound from your next-door's TV, I do my best I cannot commit you to fix the problem by tonight though.

Thank you so much for your patience.

corrected
It must be hard if you could not sleep enough during your precious trip.
I totally understood that you want to sleep well in your trip.

I will tell the landlord that you have been annoyed by such a loud sound from your next-door's TV, I do my best but I cannot promise to fix the problem by tonight though.

Thank you so much for your patience.