ERPの進め方について、NEC関係者から沢山の要望や問題提起が私の所に来ています。
その内容は、2月8日にお送りしたレポートと同じようなものですが、改めて整理すると以下の通りです。
・NECは、ERPの進め方について、料金を含め相談したいと昨年から要望していたが、
これまで何もSAPから回答がなかった。ところが、一方的にTerm Sheetが送られてきた。
・NECは、ERPを進めるといっても、従来の契約の拡張、或いは、延長線上のものという理解をしていた。
The details are similar to the report sent on Feb 8, but please allow me to sort them out again as follows:
- Since last year NEC has requested to consult with the ERP implementation including prices, but has received no reply from SAP as of yet. However they sent a term sheet to NEC without its agreement.
- NEC had understood that their deal with ERP implementation was something as an expansion or extension of the traditional agreement.
The contents are similar to the ones in the report sent on February 8, but they are as follow, trying to organize them again.
· NEC had been requesting to consult about how to go through ERP, including the fee, since last year, but there has been no response from SAP side at all. However, the term sheet was sent one-sidedly .
· NEC had thought that it was just an extension of the existing contract or its further extension even though NEC would promote ERP.
The contents are similar to the report sent on 8th February, however I've rearranged as below.
· NEC had requested to consult about the method of proceeding ERP including the fee, howeverbut there are still no feedback from SAP. However, Term Sheet was sent unilaterally.
· Although it is said that NEC develops ERP, I understand that the extension of contracts up to now
・SAPは、契約期限が3月8日に迫っている中で、これまで聞いたこともないような料金スキームの契約を、締結しようとしている。
・料金体系が、ユーザID数から組織数をベースにすることに変わっているが、その理由が分からない。
・Private Hostingを推薦しているが、その必要性が分からない。
・日常的にコンタクトがとれる日本の責任者がREVALにいない。
・ERPの進展に伴い、当面7社の利用が増加する予定だが、そのための実質的コストが増えるので
あればその増加分は支払う用意はある。
- The fee structure has been changed to be based on the number of organizations from that of user IDs, which does not provide a reason.
- They recommend Private Hosting, but we do not see the necessity.
- REVAL does not have a responsible person in Japan whom we can reach on a daily basis.
- Along with ERP progress, 7 additional companies are going to use it, but for that the actual cost will also increase, so they are willing to pay for the additional portion.
The system of the fee was changed from the number of user ID to that of organization, but I do not know the reason.
The private hosting is recommended, but I do not know why it is necessary.
There is no person whom we can contact all the time in Japan in REVAL.
The 7 companies will use it more while ERP is progressing.
If the cost for it will be increased, I can pay for it.
· The price system has changed from the number of user IDs to the number of organizations, but I do not know the reason.
· Private hosting is recommended, but I do not think it is necessary.
· In REVAL, there is no Japanese P.I.C to take daily contact.
· With the progress of ERP, we are planning increase the use of seven companies so if the actual cost increase for that reason, there is provision regarding payment for that increase amount.
現状は、NECとSAPは少し感情的になっているように見えます。これまで、多くの問題を解決して3年が経過し、Trialを無事終了し、グローバルな利用が決定しました。両社の信頼も強くなってきた所ですから、冷静に話し合えば、必ず解決の糸口が見つかるものと思います。
残念ながら、私は、ERPのコスト構造や料金体系、及び、SAPの営業戦略についての知識がないので、今回の問題に対する具体的な解決策について、これ以上の意見を示すことはできません。
しかし、NECは誠意を持ってこの問題に対処しようとしていますので、丁寧に話し合いを進めれば良いと思います。
However, NEC is trying to handle this problem in good faith, so I think it should be fine as long as we proceed conversations carefully.
However, since NEC is trying to deal with this problem sincerely, I think that it should work if they discuss the issue each other in a careful and polite manner.