14pon — Received Reviews

original
I am now listing about 50,000 pieces to sell in England, Germany and France.
Recently I have made a Euro account and would like to list items on A.

So, I have a few questions.
I have experienced suspension of account when I upload a large volume of data for listing.
I have a track record in selling items in other countries and wish to sell on your website as well. Can I avoid having my account suspended?

corrected
I am now listing about 50,000 pieces to sell in England, Germany and France.
Recently I have obtained an Euro account and would like to display items in A.

So, I have a question.
I have experienced my account being suspended when I upload a large volume of data for display.
I have a track record for selling items in other countries and wish to sell on your website as well. Can I avoid having my account suspended?

original
If this transaction will turn out to be profittable for both of us, we will continue to purchase a lot of xx from you. We have a large number of customers for xx in Japan, and wish to build up a good relationship with you.

corrected
If this transaction will turn out to be mutually profitable for both of us, we will continue to purchase a lot of xx from you. We have a large number of customers for xx in Japan, and wish to build up a good relationship with you.

original
D Refund

This is a very serious problem.
I must know the definite reason why the buyer got compensation.

As you know, I did provide the tracking number to you. And it clearly showed the item was delivered to the buyer on January 2, 2014. Nontheless, why the buyer was able to be compensated?

While the buyer receive the refund, I claim for my item to be returned.
Never can I understand such a thing could happen. This would never happen in my country.

I demand a convincing reason for this as well as return of my item.

corrected
D Refund

This is a very serious problem.
I must know the definite reason why the buyer got compensation.

As you know, I did provide the tracking number to you. And it clearly showed the item was delivered to the buyer on January 2, 2014. Nonetheless, why the buyer was able to be compensated?

While the buyer receive the refund, I claim for my item to be returned.
Never can I understand such a thing could happen. This would never happen in my country.

I demand a convincing reason for this as well as return of my item.

original
あなたのアカウントを拝見しましたが、おっしゃったようなOrder Details⇒Refund order⇒Cancel order⇒Buyers Cancel　の手順でなさると、あなたのアカウントに傷がつきます。理論上はあなたがキャンセルすることになるからです。
最善の方法は、まず、メールに返事をして、バイヤーにページの一番下をクリックしてもらってください。すると、自動的にっキャンセルへのリンクが出ますので、そこからキャンセルしてもらうとあなたのアカウントには傷がつきません。以下のスクリーンショットは、バイヤーから見れる「キャンセレーション」の画面です。

corrected
あなたのアカウントを拝見しましたが、おっしゃったようなOrder Details⇒Refund order⇒Cancel order⇒Buyers Cancel　の手順でなさると、あなたのアカウントに傷がつきます。理論上はあなたがキャンセルすることになるからです。
最善の方法は、まず、メールに返事をして、バイヤーにページの一番下をクリックしてもらってください。すると、自動的にっキャンセルへのリンクが出ますので、そこからキャンセルしてもらうとあなたのアカウントには傷がつきません。以下のスクリーンショットは、バイヤーから見た場合の「キャンセレーション」の画面です。

original
This is to inform you the delay of shipment.
The (product) that was scheduled to ship today has been found to have some smudge on it.
We will ship it tomorrow at the earliest, or by the shipping deadline at the latest. Please be patient for a littel more while.
We will let you know the tracking number once we ship it.
We apologize for the inconvenience this may cause you.

corrected
This is to inform you that the shipment has been delayed.
The (product) that was scheduled to ship today has been found to have some smudge on it.
We will ship it tomorrow at the earliest, or by the shipping deadline at the latest. Please wait a little while longer.
We will let you know the tracking number once we ship it.
We apologize for the inconvenience this may cause you.

original
I received a comment of cancellation request for an item in Buyer-Seller Messages.
Can I process this request from: Order Details⇒Refund order⇒Cancel order⇒Buyers Cancel, in this order? Does this harm my account?

What is the best way to proceed without damaging my account? I wonder if it is that the buyer cancels his order from his history of purchase.

Have a nice day!

corrected
I received a comment requesting cancellation of an item in Buyer-Seller Messages.
May I process this request in the following order?: Order Details⇒Refund order⇒Cancel order⇒Buyers Cancel. Does this harm my account?

What is the best way to proceed without damaging my account? I wonder if it is that the buyer cancels his order from his history of purchase.

Have a nice day!

original
I am delighted to inform you that your product was covered by a TV program a few days ago after our solicitation to them. As we have received good reactions, we are planning to conduct more promotion activities.

Also, we are planning to officially import from you instead of the current easy importing. In order for us to market kitchen equipments and gadgets in Japan, we need to apply for an official permission.

If you have any certificate from an official U.S. inspection authority to share with us, it would help us a lot. Such a certificate can eliminate the sanitary survay required by the quarantine here in Japan.

Thank you for your cooperation.

corrected
I am delighted to inform you that your product was covered by a TV program a few days ago after our solicitation to them. As we have received good reactions, we are planning to conduct more promotion activities.

Also, we are planning to officially import from you instead of the current easy importing. In order for us to market kitchen equipments and gadgets in Japan, we need to apply for an official permission.

If you have any certificates from official U.S. inspection authorities to share with us, it would help us a lot. Such certificates can eliminate the sanitary survey required by the quarantine here in Japan.

Thank you for your cooperation.

original
I have not received the item as of January 21. Checking the USPS tracking number you sent to me shows that it has been held at Bell Gardens, CA, since January 12.

I want the item. Could you do something about this for me?

By the way, you said that you could not send my item to the address I had gave you. I am looking for another address in the U.S., so please allow me a while.

If I fail to find an address to receive the item, I may cancel the order.

Regards,

corrected
I have not received the item as of January 21. Checking the USPS tracking number you sent to me shows that it has been held at Bell Gardens, CA, since January 12.

I want the item. Could you do something about this for me?

By the way, you said that you could not send my item to the address I had given you. I am looking for another address in the U.S., so please allow me a while.

If I fail to find an address to receive the item, I may cancel the order.

Regards,

original
In order to make the items cheaper, I provide the buyers with shipping options from which they can choose a shipping method without a tracking number.

As the result, many buyers prefer cheaper shipping method without a tracking number.

Consequently, many of my transactions have been done without tracking numbers.

When there is a tracking number, I always upload it on eBay.

corrected
In order to make the items cheaper, I provide buyers with shipping options from which they can choose a shipping method without a tracking number.

As a result, many buyers prefer a cheaper shipping method without a tracking number.

Consequently, many of my transactions have been done without tracking numbers.

When there is a tracking number, I always upload it on eBay.

original
This is my first transaction with you.
Please inspect the products before you ship, as I do not want to return them.
I have had bad luck with other seller who sent us defective products over and over again.
Thus, I would like to request you to conduct a complete inspection on the products.
Also, I would be glad if you could ship them as soon as possible.

corrected
This is my first transaction with you.
Please inspect the products before you ship, as I do not want to return them.
I had bad luck with another seller who sent us defective products over and over again.
Thus, I would like to request you to conduct a complete inspection on the products.
Also, I would be grateful if you could ship them as soon as possible.

original
It is regrettable that we cannot communicate quickly due to the time difference of half a day.
Regarding the condition of the sax, it looks new with no scrach, dent or peal on the surface (its color is silver).
But I do not have much knowledge of the instrument, so I could miss anything. Please take my explanation as just a reference, and judge from the images.
I had a professional sax player play the instrument, and he assured me that it was in good condition.
By the way, what amount should I put on the invoice?

corrected
It is regrettable that we cannot communicate quickly due to the time difference of half a day.
Regarding the condition of the sax, it looks new with no scratch, dent or peeling on the surface (its color is silver).
But I do not have much knowledge of the instrument, so I could miss something. Please take my explanation as just a reference, and judge from the images.
I had a professional sax player play the instrument, and he assured me that it was in good condition.
By the way, what amount should I put on the invoice?

original
The shipping fees vary depending on the weight of the package and the destined country.
You can confirm the additional fee upon check out.

<Estimated Leadtime>
Air Small Packet/ 7 to 10 days
EMS/ 4 to 7 days

Please note that the leadtimes are expectations, and actual delivery may be delayed due to the traffic conditions and other causes in the destined country. Buyers are responsible for contacting their local post offices to trace their packages after shipment.

<Package Storage>
When you do not receive your package within the specified period, please contact your local delivery office first. Usually, delivery offices store packages for about a week.

corrected
The shipping fees vary depending on the weight of the package and the destination country.
You can confirm the additional fee upon payment.

<Delivery date>
Air Small Packet/ 7 to 10 days
EMS/ 4 to 7 days

Please note that the delivery dates are estimates, and actual delivery may be delayed due to the transportation conditions and other causes in the destined country. Buyers are responsible for contacting their local post offices to trace their packages after shipment.

<Safekeeping of Packages>
When you do not receive your package within the specified period, please contact your local delivery office first. Usually, delivery offices store packages for about a week.

original
This space is spared for notifications from me and for information exchanges among the programmers working to develop websites in Shanghai, Vietnam and Tokyo.

Feel free to post your questions, requests for threads and etc.

Hope this will help you.

corrected
This space is spared for notifications from me and for information exchanges among the programmers working to develop websites in Shanghai, Vietnam and Tokyo.

Feel free to post your questions, requests for threads, etc.

Hope this will help you.

original
The quote I provide you includes all the costs required to deliver the item to you such as shipping charge and insurance.

Regarding the tariff, I have no idea as it is determined by the customs of the exporting country.

I would suggest that you contact your customs, but we have not heard that the item has been charged with tariff very much.

And if charged, the tariff has not been very high.

In the meantime, I indicated in my first email to you that our minimum production fee should be $5000, but have you confirmed about this?

corrected
The quote I provide you includes all the costs required to deliver the item to you such as shipping charge and insurance.

Regarding the tariff, I have no idea as it is determined by the customs of the exporting country.

I would suggest that you contact your customs, but we have not heard that the item has been charged with tariff very much.

And if charged, the tariff has not been very high.

I informed in my first email to you that our minimum production fee should be $5000, but have you confirmed about this?

original
It will help me find the item if you would tell me your budget.

Direct dealing on PayPal will lower the product price.

I am so glad to know the item arrived you safe.

My research has found your item held at your local post office that handles EMS.

I have heard that the contact is as follows for future EMS shipments.

Philippine Post EMS

I have extensive contacts with camera-related field in particular.

And I am so happy that I have connected with you.

I look forward to the next luck of contacting you.

corrected
It will help me find the item if you tell me your budget.

Dealing directly through PayPal will keep the cost down.

I am so glad to know that the item has arrived to you safely.

I found out that your item was held at your local post office that handles EMS.

I heard that the contact information is as follows for future EMS shipments.

Philippine Post EMS

I have extensive contacts in camera-related field in particular.

And I am so happy that I have connected with you.

I look forward to serving you again.

original
I have not received 2 of 12V/150W bulbs ordered on December 12 and 5 of 12V/150W bulbs ordered on December 13, totaling 7 bulbs, yet.

Tracking them with the tracking number provided from you on December 20 shows they were shipped to Switzerland.
Did you misdeliver my order?
I needed them by the end of this week by all means, so if you misdelivered them, please ship them again to my address by Express EMS. Please arrange the shipment so that they reach me within a week from now.
I may file a claim to eBay.

corrected
I have not received the two 12V/150W bulbs ordered on December 12 and the five 12V/150W bulbs ordered on December 13, totaling 7 bulbs, yet.

Tracking them with the tracking number provided from you on December 20 shows they were shipped to Switzerland.
Did you misdeliver my order?
I need them no matter what by the end of this week so, if you misdelivered them, please ship them again to my address by Express EMS. Please arrange the shipment so that they reach me within a week from now.
I may file a claim with eBay.