AIにより画像の著作権侵害をパトロール
SNSやインターネット広告などの画像データに含まれる要素を自動解析する画像内物体検知システム「Kiducoo AI」を用い、企業が展開する商品・サービス・広告などに使用されるロゴやキャラクターの盗用による著作権侵害についてパトロールします。キャラクターの検知率は96.41%、ロゴは83.52%の高さを誇ります。
Businesses are using the image content detection system "Kiducoo AI", able to automatically assess image data, including images used in social media and online advertising, to prevent theft and copyright infringement of logos and characters used in the products, services, and advertisements they offer.
They praise the high detection rates, with character detection at 96.41% and logo detection at 83.52%.
An AI system called “Kiducoo AI”, which automatically analyses the elements in the images uploaded on SNS or used for internet advertisement, enables the patrolling copy rights of stolen companies’ logos and characters that are used in their products, services, and advertisement. Both characters and logos can be detected proudly by high percentage; characters by 96.41% and logos by 83.52%.
24時間365日、土曜・日曜日の対応が可能
国の施策で「働き方改革」が掲げられたことから、広告運用における残業時間の削減が各社の課題となっています。イー・ガーディアンでは、24時間365日、土曜・日曜日や夜間の対応が可能です。また、国内4拠点で対応しているため、発注から時間を置かず迅速に業務を開始することもできます。
Since “Work Style Reform” became a national campaign by government, companies are working on reducing overtime in advertisement operations. We, E-guardian, are accessible 24 hours/ 365 days, Saturdays, Sundays and night time. In addition, we have branches in four different places domestically, so that we are cable to handle your order immediately, right after we receive it.
Due to the country's published "Work Style Reform" policy, the reduction of work hours in advertising operations at many companies has become a major issue.
Support at E-Guardian is available 24 hours a day, 365 days a year, including Saturdays, Sundays, and evenings. Furthermore, since they operate at 4 locations around the country, they are able to quickly begin their work without delay from the time when an order is placed.
イー・ガーディアンでは、製品・サービス等のお問い合わせの他、予約受付、キャンペーン事務局代行、特殊なノウハウが必要なテクニカルサポートなど、幅広いシーンでの対応が可能です。豊富な対応実績を活かして「運用マニュアル」の作成から、24時間365日での体制構築まで一貫したサポートを提供。大規模から中小規模まで、シェアード運用によるオーダーメイドな料金形態で、ご要望に応じたサポートをいたします。
高品質・低コストから運用できる24時間365日体制
イー・ガーディアンでは、サイトのコンセプト、ユーザー層、問い合わせ傾向などを把握した上で、FAQ・報告フローなどをまとめた「運用マニュアル」を作成し、24時間365日体制で対応いたします。また、シェアードかつ従量課金の料金プランにより100件/月程度のお問い合わせから対応可能なため、コストを抑えた体制からスタートできます。
E-Guardian understands website concepts, users, and trends in inquiries, and additionally has created an "Operation Manual" compiling FAQ and flow of reports. We offer support 24 hours a day, 365 days a year. Furthermore, we offer a shared plan for incurred charges that provides support for 100 occurrences per month, providing a cost-effective framework to start from.
With e-Guardian, after we understand site's concept - the demographics, inquiries, and so on - we will create an "operation manual" that summarizes frequently asked questions, report flows, etc., and will respond on a 24-hour, 365-day basis. Moreover, it can respond to inquiries of about 100/month depending on the shared and pay-as-you-go rate plans, so you can start a system with reduced costs.
FAQ、お問合せフォームの最適化
幅広いサポート実績から得られた知見や、日々寄せられるお問い合わせを踏まえて、Webサービスの改善を提案します。
具体的には、顧客から寄せられる質問を集約・分析して、頻出する質問はFAQに追加することで同様のお問い合わせを減らすことができます。また、お問い合わせフォームでは入力項目の内容や、順番など、ユーザーが離脱しにくい環境づくりのご提案をいたします。
We propose improvement of web services with our knowledge gained from a wide range of support experiences and inquiries we receive every day.
We summarize and analyze questions received from customers then add frequently asked questions to FAQ, enabling to reduce similar inquiries. Also, we propose user-friendly environment of the inquiry form for customers not to give up and leave, by suggesting what to input and the order of them in the inquiry form.
We offer web service improvement by implementing knowledge gained from our extensive support experiences and based on the many inquiries we receive every day. Specifically, this means that we collect and analyze inquiries from clients, and, by adding common ones to our FAQ, reduce the number of similar inquiries. Furthermore, we also offer improvements for inquiry forms such as improving entry field content and form organization in order to create an environment where users are less inclined to go astray.
オペレーターが複数の業務を並行するシェアードサービスによって、業務のボリュームや予算に応じた“オーダーメイドな料金形態”を提案します。問い合わせが多い時期にのみオペレーターを増やすなど、繁閑に応じた柔軟なサポートが可能です。
デバッグからお客様情報の調査まで一貫したサポート
ユーザーのお問い合わせ対応はもちろん、実機での仕様検証(デバッグ)、お客様情報の調査まで、幅広いサポートが可能です。一貫したサポートができることで、貴社の工数削減を可能にします。
Continuous support from debug to research of customer information
We are able to provide wide range of support not only responding to user inquiry, but also spec confirmation with actual device also (debug), research of customer information. By continuous support, we enable your company to reduce man-hour.
Supporting thoroughly from debugging to searching customer information
We offer a wide range of support, including responding to users' inquiries, debugging with the actual devices, and searching customer information. As we provide thorough support, we can reduce your workload.
Consistent support from debugging to customer information investigation
We provide a wide range of support from user inquiry support to specification verification (debugging) on actual equipment to customer information investigation. With consistent support, you are able to reduce your man-hours.
Consistent supporting from debugging to research of customer information
We are able to provide support in various areas including debugging, researching, and customer service. By applying a consistent method of supporting, we are able to make your process more efficient.
イー・ガーディアンでは、最適なチャネルと貴社タイトルに精通したサポートチームの構成をお約束します。「メール」「電話」「チャット」など様々なサポートチャネルでの運用はもちろん、徹底的な仕様把握とプレイヤーの心情理解を基盤としたサポートが可能となります。10年の運用実績を活かし、ご予算や体制状況など、ご要望に合わせた最適なカスタマーサポート体制を提案いたします。
We naturally operate a number of support channels such as e-mail, phone, and chat, and the support we offer is based on a thorough understanding of technical specifics and player interests.
We have ten years of operating experience, and offer an optimal customer support system that can accommodate any budget, situation, or request.
最適なチャネル選定と柔軟なサポート対応
貴社の窓口としてユーザーサポートを行う上で、「メール」「電話」「SNS」や、ゲームに特化したチャットボットを活用した「チャットツール」など、状況や対応範囲に合わせた最適なチャネルを提案します。また実対応も内容や温度感に合わせてレスポンススピードや返答内容を変えるなど、ユーザーとのコミュニケーションの円滑化をはかります。
As we support users on behalf of you, we propose optimal channel depending on the situation and the range of support, such as email, telephone, SNS, or chat tool utilizing chatbots specialized for games. We also ensure smooth communication with users by changing the response speed and detail of the reply depending on the contents or feeling in the actual responses.
We provide the most optimal channel in accordingly to your status as well as responding range of your company, such as Emails, telephones, SNS, Chat Tools which used chat bots specialized for games. We also improve the communication with users such as by changing the answer's contents and respond speed in accordingly to the amount of contents and the warmness needed.
We will provide you with the best support channel based on the circumstance such as e-mail, phone, social media, and chat tool using chat bots. Further, we will provide better communication with the user by changing response speed and response based on specific circumstances.
ユーザーフォローのための体制や仕組みを構築・運用
ユーザーからのお問い合わせに迅速かつ的確に対応するため、テンプレートやFAQ、対応フローなどの初期構築から、リリース後のアップデートまでをトータルにサポート。「24時間365日」「夜間・祝日」「年末年始・GW対応」などご要望に応じた体制構築が可能です。
We support comprehensively from the beginning level such as template, frequently asked question and flow of handling to updating after the release. We can create a system based on your request such as working on for 24 hours in 365 days, night & holiday and end of the year & beginning of the year, Golden Week.
In order to quickly answer inquiries from users, we support everything from initial installment of Template, FAQs, Respond Flow, to updates after release. We are also able to provide system establishment in accordingly with your wishes such as "24 hours over 365 days", "on evening / holidays", "on New Year's holidays / Golden Week".
あらゆるジャンルのゲームを網羅した豊富な運用実績
オンライン、ソーシャル、コンシューマータイトルでのRPG、シミュレーション、FPS、TPSなど、幅広いジャンルの対応実績で培った知見・ノウハウを活かし、お客様ごとにカスタマイズしたサービス提供が可能です。国内外8拠点でゲームサポート運用を実施しており、なかでもゲームに特化したコンタクトセンター「大阪GAMELABO」では、eスポーツ練習場を設置するなど最先端のゲームサポートを日々研究しています。
We are able to provide consumers with customized services through using our experiences as well as know-how gained from operating a large number of game genres such as Online, Social, Consumer-titles RPG, Simulation, FPS, TPS, .... We provide game supports from 8 different bases domestically and internationally, and even more, at the specialized Contact Center "Osaka GAMELABO", we are also conducting researches on pioneering game supports such as building E-Sports training grounds.
We offer customized service for customers by applying the knowledge and know-how gained from providing support for a wide variety of genres such as online, social, consumer title RPGs, simulators, FPS, and TPS. Our operations provide game support at 8 locations both inside and outside of the country, and our specialized gaming contact center "Osaka GAMELABO" is constantly conducting cutting-edge research on game support, such as establishing practice areas for e-sports.