[Translation from Japanese to English ] Dear ○○, I apologize for my slow response. I am sincerely sorry that it a...

Original text

○○様

ご連絡が遅くなってすみません。
この度は違う商品が届いたようで申し訳ございませんでした。
return requestの承認期限が切れてしまいましたので
もう一度return requestを頂けますでしょうか。
処理をさせていただきます。

申し訳ございませんでした。
よろしくお願いします。

Translation / English

Dear ○○,

I apologize for my slow response.
I am sincerely sorry that it appears the wrong item was delivered to you.
The time limit to agree for a return request has passed so could you submit a return request again?
I will take care of this.

Again, I sincerely apologize.
Thank you for your understanding.

Translation / English

Dear ○○,

I apologize you for my late response.
I am truly sorry to hear that you have received a wrong item.
Would you please make a return request as the previous return request has already been expired?
I will get it done, once receiving a new return request.

Once again, I apologize you for the inconvenience caused this time.
I await your response.

Translation / English

Dear ○○,

Sorry for my late reply.
I am sorry to hear that you received a different item.
As the time limit for approving the return request,
can you please send me a return request once again?
Then I will proceed for returning.

Again, I apologize for the inconvenience caused to you.
Thank you.

Translation / English

Dear ○○

I'm sorry for my late response.
I'm quite sorry that you received different items this time.
The limited date for authorizing return request was expired,
so could you apply for return request?
I will deal with it.

I'm very sorry.
Best regards.