先日購入した商品ですが、初期不良と思われる現象が発生しています。
お手数ですが、交換もしくは返品等の対応をお願いできませんでしょうか？
Order #XXXXXXXXXX
商品名：
現象：
電源コードを接続し、スイッチを入れてもLEDが点灯せず、予熱もされない状態です。
ABS、PLAのいずれのスイッチでも同様で、コンセントを代えるなどしても、まった
く動作しません。
同時に２つ購入していますが、片方は問題ありません。１つだけ問題が発生している
状況です。
ご対応よろしくお願いいたします。
Rating
50
Translation / English
- Posted at 24 Jun 2014 at 10:28
Regarding the item I purchased the other day, I am facing an issue with symptoms which could be of the intial defect. Sorry to trouble you, but could I ask for replacement/return of the item?
Order # xxxxxxxxxxxxxxx
Item name:
Symptoms:
When I hook up the power cable and turn on the switch, the LED is neither lit nor warmed up. I have tried to replace the power cable for ABS and PLA, however neither switches worked.
I bought two items simultaneously, but one still works fine. The only other one is with the issue.
Thank you for your prompt action regarding this issue.
darepan likes this translation
Order # xxxxxxxxxxxxxxx
Item name:
Symptoms:
When I hook up the power cable and turn on the switch, the LED is neither lit nor warmed up. I have tried to replace the power cable for ABS and PLA, however neither switches worked.
I bought two items simultaneously, but one still works fine. The only other one is with the issue.
Thank you for your prompt action regarding this issue.
Rating
52
Translation / English
- Posted at 24 Jun 2014 at 10:26
I am writing to let you know that I found the defect on your item upon arrival that I purchased from you this time.
I would like to ask you to return or refund.
Order # XXXXXXXXX
Item:
Defect: Plug the cable, and turn it on, but LED does not appear, pre-heating does not work. I checked ABS and PLA but the situation did not improve. I changed the electric source but not working.
I purchased two of them at the same time, but the other one is working fine. Only one is with the problem.
Thank you very much for your action in advance.
darepan likes this translation
I would like to ask you to return or refund.
Order # XXXXXXXXX
Item:
Defect: Plug the cable, and turn it on, but LED does not appear, pre-heating does not work. I checked ABS and PLA but the situation did not improve. I changed the electric source but not working.
I purchased two of them at the same time, but the other one is working fine. Only one is with the problem.
Thank you very much for your action in advance.
Rating
52
Translation / English
- Posted at 24 Jun 2014 at 10:35
There is a symptom of initial failure on the item that I have purchased the other day.
Please take care of this issue by exchanging or returning the item.
Order#: xxxxxxxxxx
Product name:
Symptoms:
There is no an LED light on or warm up after turning on the switch.
The same thing is happening when ABS or PLA switch is on. I tried changing an adapter but it won't work either.
I have purchased two items at the same time and one is working just fine but the other.
I appreciate if you could take care of this issue.
darepan likes this translation
Please take care of this issue by exchanging or returning the item.
Order#: xxxxxxxxxx
Product name:
Symptoms:
There is no an LED light on or warm up after turning on the switch.
The same thing is happening when ABS or PLA switch is on. I tried changing an adapter but it won't work either.
I have purchased two items at the same time and one is working just fine but the other.
I appreciate if you could take care of this issue.
Rating
60
Native
Translation / English
- Posted at 24 Jun 2014 at 10:27
Regarding the product I purchased the other day, it has exhibited a fault.
Sorry for the bother but can I ask you for an exchange or refund?
Order # XXXXX
Item Name:
Phenomenon:
When the electric cord is connected, and powered ON the LED does not light nor does the unit get warm.
Both the ABS and PLA switches are the same, even when I switch power points, it makes no difference.
I purchased 2 at the same time, the other one is fine, only one is faulty.
I look forward to your reply and countermeasure.
darepan likes this translation
Sorry for the bother but can I ask you for an exchange or refund?
Order # XXXXX
Item Name:
Phenomenon:
When the electric cord is connected, and powered ON the LED does not light nor does the unit get warm.
Both the ABS and PLA switches are the same, even when I switch power points, it makes no difference.
I purchased 2 at the same time, the other one is fine, only one is faulty.
I look forward to your reply and countermeasure.
早速のご対応ありがとうございました。