As for your other questions sir, the warranty is with you. The warranty applies to the first buyer or user of a sold product. Per Harley’s policies, there are no implied or expressed warranties on ANY electrical products when installed by a non authorized Harley-Davidson dealer. In other words, Harley will not warranty every install shop in the world as that is impossible to verify. If that “shop” wants to offer a warranty then they may but Harley will not pay another non Harley dealer/shops fees for them. It simply makes no sense and no company would pay the warranty claims of a non authorized repair.
That would like me buying a Toyota but going to a NON Toyota dealer for install, repairs or warranty and expecting Toyota to pay another shop’s bill…and trust it was done correctly by NON Toyota trained techs..not likely.
As for returns to Harley. Harley has no provision for us to return to REPAIR electrical items. So long as we return the item to Harley and it has never left the store or has been installed by us or an outside Harley dealer, they just send us a new one. It costs far, far more to repair an item than to just replace it. Harley does require we submit an authorized Harley Repair Order to validate the proper install.
ハーレーのお話に戻りますが、ハーレーは私達に電子機器の修理サービスの提供はしません。修理部品をハーレーに返却すると、新しい部品を郵送するだけで、私達は独自で、あるいは外部のハーレーディーラーに依頼して修理してもらわなければなりません。それでは買い換えるより相当費用がかかってしまいます。ハーレーは、適切な取り付けが出来るように修理依頼をぜひ受け付けるべきだと思います。
![[削除済みユーザ]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
On that point we have not had to return one single unit in the last three years but at least I can tell you the policy.
What HD is concerned with is non skilled or non factory trained electrical techs shorting. Blowing, overloading, etc, electrical items without the proper knowledge to install them or the proper procedure. Buyers will NOT disable the entire electrical system for an install like we do, they want to save time and money and short-cut the procedure and this leads to damage that will not be covered by HD. Harley will only accept returns from authorized HD dealers so you cannot send back items directly to HD. Harley does this to protect their brand, quality and skilled and trained techs.
HD が考慮しているのは、技術無い、正規の工場で訓練を受けていない整備士達が、商品にダメージを更に与えたりという事をしかねない事です。正確な知識を持たずに、または適切な順序に沿わずに電子機器をインストールしたりする事です。買い手は、それらの電子機器に対して、私どもがインストールする様に、全く知識が無い事はありません。彼らは、時間とお金の節約と、正規の順序を先回りするために、そのような事を行うのですが、それが、 HDの保証外のダメージへと繋がります。ハーレーは、公認されたHDディーラーからの返品のみを受け付けています。そのため、直接HDへ商品を返品する事は出来ないのです。ハーレーは、自身のブランドと品質、そして技術と熟練工達を守るため、この方法をとっています。
ハーレー社が関与しているのは、技術のない者や、工場で訓練された電子技術者でない者による回路のショートです。正しい知識や手順なしに取り付け、ヒューズがとんでいたりオーバーロードしている電子部品です。バイヤーは弊社のように、取り付けのために電子システム全体を停止することはまずないでしょう。彼らは時間とお金を節約して手順を省略し、それにがハーレー社に保障されていない損傷につながります。ハーレー社は認定されたハーレーダビッドソンディーラーからしか返品を受け付けないので、お客様が直接ハーレー社に返品することはできません。ハーレー社はブランドや品質、熟練の鍛えられた技術者を守るためにこういうことをしています。
As for warrantying damages, neither I nor HD can cover that and that makes sense. Harley pays to insure the items sent to me, I inspect them, and then sell them. I insure(at NO expense to you by the way) all our shipments to you. I track the delivery date and know all arrived well. That is not fair to me or HD that I would be responsible for the next sale, then the next sale, then the next sale and on and on. A buyer could buy an item from you, then ship it on to a friend as a gift and there is no idea in the world if it got dropped, damaged, etc. Best idea for your buyers would be to buy the item, inspect it immediately, then have it installed at an authorized Harley dealership.
You are the buyer from me so any warranty would exist between you and I. Warranty returns, as with any company the buyer is responsible for the return of an item for warranty purposes. Just like in Japan. For example Sony Japan, if I buy an item from there and it is defective, Sony expects me to return the item to the authorized seller I bought it from, or a warranty center, or ship it back to Sony at my expense. Sony Japan can in no way pay for all the shipping for all their items throughout the world to be returned to them and then pay again to send them back out. Instead, Sony will instruct me to go to an authorized Sony dealer/facility in the US to handle warranty issues.
Also, as you well know, if I buy Honda parts that are not sold in the US market, American Honda will NOT warranty the items. There is a risk involved in when a buyer is buying and installing items by an individual or themselves not trained or certified to do so and all customers generally understand this.
Best resolution to this is please check all items shipped to you by me immediately [within 24 hours] and notify if any damages so I and you can claim with insurance. If you send any returns I will gladly take them immediately to my staff of 8 certified Harley techs [at no charge to you] as is Harley’s rules and they will know if it is a manufacturers defect or something the buyer did.
一番の解決策は、あなたに発送された全ての商品を、私にすぐ（24時間以内）に見せ、検査させることです。不備を見つけたら、お知らせします。これにより、私とあなたは保険の申請をすることができます。
あなたが返品を望む時、私が抱える8名のハーレー認定技術者が無償で、ハーレーの規定に従い、製造時の欠陥なのか、購入者による問題なのかを判断します。
もっとも良い解決策として、どうかすぐにでも私から発送されたすべての商品をチェックして、損傷があれば知らせてください。それで保証を請求できるはずです。返送してもらえば、私は喜んでそれを受け取り、すぐにでも正規に認められたハーレーの技師に手渡します。あなたに費用は請求しません。ハーレーの規定にのっとり、商品が生産時に欠損したか、それが販売者の責任であるかどうかを確かめます。
If the buyer has damaged the item it will not be covered under warranty as are the rules. If not Harley’s fault, the buyer will then be responsible to pay to have the item returned to them..not you or me Hideto as you and I did nothing wrong. My techs will EASILY know if the item has been installed and used; and we know the production numbers so we will know if it as an item that just sold to you or the buyer is trying to do wrong and bring back an item sold to you long ago. We will help you from being taken advantage of Hideto.
What I mean is, if I order 5 light kits from Harley for you today and they are serial numbers 10-15, then 3 months from now you order 5 more and they are serial numbers 100-105 and a buyer tries to return a light kit bought as long time ago with the numbers 1-5 then you and I BOTH KNOW that was sold a long time ago and was not just received by you in the last 24 hours. Hope this helps and you are welcome to use this info with your buyers to encourage them to have the items properly and correctly installed.
Missed one part of your question..you asked what the most popular items are
we sell to Japanese buyers. They are:
#1 light kits...all of them
Seats
Grips
Foot pegs
Floorboards
Sissy bars, luggage racks, backrests
あなたの質問の一部を答え忘れました。こちらで、日本に向けての人気のある商品をお尋ねでしたね。それらは
#1ライトキット （全ての）
シート
グリップ
フットペグ
フロアボード
背もたれのバー
荷物乗せ
背もたれ
です。
一部の質問に答えていませんでした。どの商品が日本人の購買者に最も人気かという質問でしたね。それらは、
＃１照明器具…すべてのもの
シート
グリップ
フットペグ
フットボード
シシーバー、荷物入れ、背もたれ
Decorative motorcycle accessories (timing covers, medallions, etc) (buyers
have them combined in the boxes with other items since they are generally
small and add little to shipping)
All clothing like Jackets, Helmets, Gloves and boots.
Generally the more expensive items to ensure enough profit margin to cover
ship fees to Japan.
「保障」は全て「保証」でした。変換ミスに気が付きませんでした。申し訳ありません。
この文章だけ見て、このメールはハーレーから来たものだと思い所々「弊社」といいました。が、今、次の文を見てみたら、この方たちはディーラーのようですね。「弊社」を「ハーレー」に読み替えてください。