いつも迅速な対応ありがとうございます
先週御社から下記のメールをいただきました
私はこれに対して現住所が記載されてある水道料金の領収書を送りました
しかし１週間たってもまだアカウントが停止されたままです。停止されていますが大口出品の請求だけがきています
アカウントが使えるようになるために、どのような対処が必要が教えていただければ幸いです
元々、アカウントが停止になっている原因は、Amazonに登録した現住所と、御社に提出したAmexの明細に記載されてある住所が一致しないことが原因です
Rating
52
Translation / English
- Posted at 10 Oct 2019 at 15:58
Thanks for your prompt action always.
I received the below email from your company in last week.
I sent the water charge invoice which current address mentions to this.
However, the account has been stopped yet even 1 week passed.
Although it has been stopped, I got invoice only for large exhibition.
I am glad if you inform me what kind of things I should do to use the account.
The reason why the account has been stopped originally is that the current address registered in Amazon is different from the address mentions in Amex detail which I submitted to your company.
I received the below email from your company in last week.
I sent the water charge invoice which current address mentions to this.
However, the account has been stopped yet even 1 week passed.
Although it has been stopped, I got invoice only for large exhibition.
I am glad if you inform me what kind of things I should do to use the account.
The reason why the account has been stopped originally is that the current address registered in Amazon is different from the address mentions in Amex detail which I submitted to your company.
Rating
50
Translation / English
- Posted at 10 Oct 2019 at 16:00
I appreciate the prompt action.
Last week, I received below email from your company.
I have sent the water bill with my current address.
However, my account was still suspended even it has been week. I still receive invoice even though the account was suspended.
Hope you can guide me so that I can use the account again.
The reason why the account is being suspended is because the address registered with Amazon and address on AMEX statement is different.
Last week, I received below email from your company.
I have sent the water bill with my current address.
However, my account was still suspended even it has been week. I still receive invoice even though the account was suspended.
Hope you can guide me so that I can use the account again.
The reason why the account is being suspended is because the address registered with Amazon and address on AMEX statement is different.
Amexを契約後、引っ越ししたので明細に記載されてあるのは旧住所になります。
すでにAmexに住所変更するよう依頼しました。しかし、現住所が記載されてある明細が発行されるのは来月になります。それを待っていたら時間がかかります
時間がかかるので、上記のURLに、現住所が載っている水道料金の領収書を送りました。日本語の領収書です。英語の領収書はありません
水道料金の領収書をお送りしてからすでに１週間たっています
まだ、アカウントが停止されたままです
Rating
50
Translation / English
- Posted at 10 Oct 2019 at 15:58
As I moved after making a contract with Amex, the one listed on the slip is an old address.
I have already asked Amex to change address. But the slip where the current address is listed is going to be issued next month. If I wait for it, it takes time.
As it takes time, I sent a receipt of water charge where the current address is listed to the URL listed above. It is a receipt written in Japanese not in English.
One week has already passed after I sent a receipt of the water charge.
The account has still been suspended.
I have already asked Amex to change address. But the slip where the current address is listed is going to be issued next month. If I wait for it, it takes time.
As it takes time, I sent a receipt of water charge where the current address is listed to the URL listed above. It is a receipt written in Japanese not in English.
One week has already passed after I sent a receipt of the water charge.
The account has still been suspended.
Rating
52
Translation / English
- Posted at 10 Oct 2019 at 16:03
After making a contact for Amex, I moved out. Therefore, the address which mentions in detail is the old one.
I already asked Amex to change the address. However, the detail with the current address will be issued from next month. It will take time to finish it.
Because it will take time, I sent the water charge invoice which mentions current address to the above URL. This invoice is written in Japanese. There is no invoice in English.
1 week passed already after I sent the water charge invoice.
The account has still been stopped.
I already asked Amex to change the address. However, the detail with the current address will be issued from next month. It will take time to finish it.
Because it will take time, I sent the water charge invoice which mentions current address to the above URL. This invoice is written in Japanese. There is no invoice in English.
1 week passed already after I sent the water charge invoice.
The account has still been stopped.
Rating
50
Translation / English
- Posted at 10 Oct 2019 at 16:05
I have moved to other place after I made contract with Amex. The registered address is the old one.
I have request change address with Amex. But, the changes will be reflected on next month statement. It takes time to wait until that happen.
I have sent water bill with current address to URL above as it takes time to wait until next month. The bill is in Japanese. I don't have English version of it.
It has been a week after I sent the bill.
But the account is still suspended.
I have request change address with Amex. But, the changes will be reflected on next month statement. It takes time to wait until that happen.
I have sent water bill with current address to URL above as it takes time to wait until next month. The bill is in Japanese. I don't have English version of it.
It has been a week after I sent the bill.
But the account is still suspended.
どのようにしたらアカウントが再開されるか教えていただけないでしょうか？
現住所が載っている公的な住民票を提出すればいいでしょうか？ただし、住民票は英語ではなく日本語です。
どのような書類が必要か教えていただけないでしょうか？
アカウントが停止されたままなのに、大口出品の料金だけ請求されています。
一刻も早く、アカウントを再開したいと思っています。
ご返信いただければ幸いです
Rating
53
Native
Translation / English
- Posted at 10 Oct 2019 at 16:02
Could you inform me as to how the account can be reinstated?
Would it be possible to submit the residence card that indicates the current place of residence? However, the residence card is not in English but in Japanese.
Could you inform me on the documents that are necessary?
Although the account has been suspended, the fee in regards of shipping to big companies has been requested.
I hope that the account can be reinstated soonest.
I would appreciate it if you could reply me.
Would it be possible to submit the residence card that indicates the current place of residence? However, the residence card is not in English but in Japanese.
Could you inform me on the documents that are necessary?
Although the account has been suspended, the fee in regards of shipping to big companies has been requested.
I hope that the account can be reinstated soonest.
I would appreciate it if you could reply me.
Rating
50
Translation / English
- Posted at 10 Oct 2019 at 16:03
Would you tell me how to resume the account?
Should I submit an official residency certificate where the current address is listed?
However, this certificate is not written in English but in Japanese.
May I ask you to tell me what kind of document is necessary?
The account has still been suspended, but only the amount for listing large volume of items has been charge.
I would like to resume the account immediately.
May I ask you to reply me?
Should I submit an official residency certificate where the current address is listed?
However, this certificate is not written in English but in Japanese.
May I ask you to tell me what kind of document is necessary?
The account has still been suspended, but only the amount for listing large volume of items has been charge.
I would like to resume the account immediately.
May I ask you to reply me?
