transcontinents Translations

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Over 11 years ago
Japan
English Japanese (Native)
Business Product Descriptions Travel
A listing of the public translations that were written by this user. This listing does not include the requests that have yet to be completed.
transcontinents English → Japanese ★★★★★ 5.0
Original Text

I'm sorry in this case my system does not allow me to create a replacement order unless we receive confirmation that the original item wasn't received by the freight forwarder. I hope you understand our limitation in this case.
I'd request you to have your freight forwarder contact us via fax to confirm that the original package didn't arrive, and we'll be happy to replace or refund this order for you. We ask that they include your order number or tracking ID and e-mail address on their official letterhead in all correspondence with us. They can fax us at 206-922-5878, and we'll take appropriate action within 24 hours of receiving the information.

Translation

申し訳ありませんが、この場合システム上、輸送会社が元の商品を受け取らなかったことを確認できない限り代替品の手配ができなくなっております。この件について弊社できることが限られておりますので何卒ご理解お願いいたします。
輸送会社からファックスで元の荷物が届かなかった旨連絡をいただけましたら代替品の発送または返金を承ります。公式レターヘッドにお客様のご注文番号または追跡番号、メールアドレスを必ずご記載いただき、すべてのやり取りにご使用ください。ファックス番号は206-922-5878です。情報入手次第24時間以内に適切に処理させていただきます。