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  4. First of all, I am sorry that you hav...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] First of all, I am sorry that you have not received your package yet. I would...

Original Texts
まず、商品がまだ到着していないことについて、心からお詫びを申し上げたいと思います。

17日に発送した荷物がまだ米国の税関を通過していないようです。

おそらくクリスマスプレゼントとして購入いただいたんですよね。本当に申し訳ない。

私にできることは、今回の発送にかかった送料を全額返金させていただくこと。

もしくは、あなたがキャンセルを希望されるのであれば、
全額を返金することです。

返金をすれば良いというものではないことは分かっていますが、
私にできることがあればなんでも言ってください。
safir_k
Translated by safir_k
First of all, let me apologize that you still have not received the package.

I sent the package on the 17th but it seems like it hasn't gone through the US customs yet.

I'm assuming that you purchased it as a Christmas present. I am very sorry.

All I can do is refunding the shipping fee for this purchase.

Or If you wish to cancel the order, I can refund you fully.

I wish I could do more than just refund you, but let me know if there is anything else that I can do for you.

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
7 minutes
Freelancer
safir_k safir_k
Starter
日本の短大を卒業し、その後アメリカで大学を卒業。現在アメリカ生活11年目です。

Other Translations From Japanese To English Are Made Public

Thank you for keeping the price of S to be 1.5 dollars. When the sales will be better I will increase the price. Please make the price at around 1.8 dollars at the next time. Because it is better to be profitable for the relations for long term each other. Actually I will be starting to sell when sending SE in the late January to the Amazon in the US, the loss of package was occurred durin...
Japanese → English
Your luggage had arrived for sure. However since you did not respond to it, it has been returned to Japan. Haven't you heard from the local delivery company? In the case of overseas shipping, there is nothing I can do to help without a consignee's response. I offer you a full refund this time. For your future order placement, please be aware of the above.
Japanese → English
The hotel is situated far from the area where the pick-up service is available, so the pick-up service is not provided normally. It will greatly help you show up to the station by yourself because we are busy with tours in the morning. Will you be able to come to the station? There seems to be space for baggage storage in the car. The tour finishes approximately at 5.30 pm back to the statio...
Japanese → English
The closeness of timezones, regional factors, users, customers, partners etc., all may become factors in deciding the remuneration. For example, because a certain applicant lives in an area closer than a different applicant, or in that timezone somebody is important, at the same level, the remuneration of an applicant may be set higher than other applicants.
Japanese → English

safir_k's Public Translations

The package hasn't arrived in Japan yet. I contacted Japan Post Office but I was told that I cannot track the package with this tracking number.

Could you please contact USPS?
I cannot track the package from Japan.

Thank you and looking forward to hearing from you.
Japanese → English
Thank you for contacting me. This is ＊＊ who purchased your item. I live in Japan but the 2 addresses that I presented to you are the addresses for the forwarding companies in Oregon and Florida which I have contract with. Could you send the item that I purchased this time to the address in Oregon? If that's is not possible, can I cancel the order?
Also, as for refund, please send a refund via Paypal.
Thank you in advance.
Japanese → English
The stated delivery date is between Feb. 6th and Feb. 12th.
However, it has been a month since the scheduled delivery date and I still have not received the package yet.

I understand it is an international shipping, but I have waited for more than a month which should be sufficient. It seems like there has been a problem with the shipping since It hasn't arrived yet.

Could you please send it again or refund the money. Thank you.
Japanese → English
I am a small retailer and have 20 of *** right now.

We are experiencing a huge damage due to this initial defect.

We would like to return all of them and get a refund.


What kind of process do I need to go through?

If we return the products to your company, will you refund me?

As for returning the products, is there anything that I need?

Also, is the method of refund cash transfer? Can you refund me via PayPal?

Thank you in advance.
Japanese → English