[Translation from Japanese to English ] Good day. I've received the product today, but all of them are covered in oi...

This requests contains 181 characters and is related to the following tags: "Business" "e-mail" . It has been translated 2 times by the following translators : ( tearz , setsuko-atarashi , mahessa , steveforest , knmsnd ) and was completed in 0 hours 5 minutes .

Requested by midori_y at 23 Jul 2020 at 11:50 1676 views
Time left: Finished

こんにちは。
本日商品を受け取りましたが、
商品が全て油まみれでした。

1.この油は一体なんなのですか?
なんで油をぬってあるのか教えてください。
ベトベトで気分が悪いです。
洗っても完全には落ちないので困っています。

商品は美しいものでしたが、
なぜか油まみれで不快です。

2.以前注文した商品は届く気配がありませんが
いつ返金してもらえますか?

上記2点至急お返事お願い致します。

mahessa
Rating 50
Translation / English
- Posted at 23 Jul 2020 at 11:53
Good day.
I've received the product today, but all of them are covered in oil.

1. What oil is this?
Please tell me why you smear them in this oil.
It's sticky and feels gross.
Washing couldn't remove the oil completely, I'm very troubled by this.

It's a beautiful item, but it's somehow covered in oil, making it unpleasant.

2. Is the item I ordered previously ever going to arrive?
When will you refund me?

Please reply those two points ASAP.
midori_y likes this translation
setsuko-atarashi
Rating 50
Translation / English
- Posted at 23 Jul 2020 at 11:55
Hello.
Although I had the item today,
it was oily all over.

1. What kind of oil is it?
Please tell me why it was coated with oil.
It makes me feel bad with sticky thing.
I am in trouble as it does not get off after washing.

The item was a nice one.
But why it was covered with oil, it is not good for me.

2. There does not seem the item ordered the other day reaches me,
when could you issue its refund?

Please answer to me about the above 2 questions.
midori_y likes this translation
tearz
Rating 50
Translation / English
- Posted at 23 Jul 2020 at 11:55
Hello, I received the items today, but they were all soaked and greasy.

1. What is this oil all about? Please explain why they are coated with oil. It feels sticky and horrible. I have a problem with it because it cannot be washed off completely.

Although the items were beautiful, its greasy condition is unpleasant.

2. It looks like my previous order never gets here. When can you issue a refund?

Please reply to the above ASAP.
midori_y likes this translation
steveforest
Rating 52
Translation / English
- Posted at 23 Jul 2020 at 11:59
Hello, today I have received an item but all is wet with an oil or something.

1 What is the oil with it on earth? Could you tell me the reason to be with oil?
It is sticky and I feel weird.
I cannot wash it completely even if I wash my hands firmly.

The item is beautiful and my favourite but I am feeling bad because the item is covered with the oil.

2 I don't have any news for refunding even if I asked for the full refunding.
When can I get it refunded?

I am waiting for a reply to these issues.
midori_y likes this translation
knmsnd
Rating 50
Translation / English
- Posted at 23 Jul 2020 at 12:25
Hello.
The ordered item has arrived today, however I found all of it was oily.

1. Please advise what this oil is, also what it is for?
I feel uncomfortable with this oily texture.
I tried to wash it off but could not remove it completely.

The item itself was nice, but I feel unhappy with this oily thing.

2. The other item which I ordered before does not likely to be delivered.
When could I receive refund for this order?

I appreciate your sooner reply on the above two inquiries.

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