[日本語から英語への翻訳依頼] Amazonご担当者様 この度はご迷惑をおかけしまして誠に申し訳ございません。 今回の「A-to-z」についての経緯を報告いたします。 今回、購入者...

Original text

Amazonご担当者様

この度はご迷惑をおかけしまして誠に申し訳ございません。

今回の「A-to-z」についての経緯を報告いたします。

今回、購入者様から
到着しない
と報告がありました。

こちらについてですが、
商品は追跡可能郵便で発送しております。
下記サイトより確認いただけます。

日本郵便のSAL便で送っており、平均すると2週間程で購入者様に配達されます。

また、到着予定日も、
2018年5月2日 - 2018年5月17日
となっており、まだ到来しておりません。

翻訳 / 英語

Dear Amazon,
To whom it may concern

I’m very sorry to bother you this time.

Let me explain what exactly happened about “A to Z”.

A person who purchased the item informed me that the item hasn’t arrived.

About this matter, I dispatched the item as a traceable parcel. You can check it on this website.

I used SAL by Japan Post. It normally takes two weeks to be delivered to the buyer.

Also, the estimated arrival date is May /2nd to May/17th which hasn’t come yet.

翻訳 / 英語

To whom it may concern, at Amazon

I am writing to report to you the deatils about "A -to-z" regarding one customer.

We have received a message from a buyer that he will not purchase this item.

As for this item, we sent it with a tracking number. You can check it from the site below.

It has been sent through SAL by Japan Post and it should arrive in about two weeks.

The estimated date of arrival is between May 2, 2018 - May 17, 2018 and hasn't arrived yet.

marifh- 6年以上前
「到着しない」と「購入しない」を勘違いしていました。訂正します。すみません。（３行目）We have received a messeage from a buyer that the item has not arrived.

翻訳 / 英語

Dear Amazon team,

I apologize for the convenience it may have caused you.

I'd like to explain the details about "A-to-z".

I received a message from the buyer that the item hasn't been delivered yet. However, the item was sent by trackable mail service and the status of the mail can be checked on the following website.

It was sent by Japan Post's SAL, and it normally takes about 2 weeks to deliver.

The delivery date should be from May 2nd, 2018 to May 17th 2018, and there's still some time until then.

翻訳 / 英語

Dear Amazon,
I’m sorry for the trouble.
Regarding “A-to-z”, I have received a complaint from a customer that the shipment hadn’t arrived.
The package is traceable from following site.
We’ve sent it through SAL service, which is provided by Japan Post service. The average delivery time is about two weeks.
The product should arrive arrive between May 2nd to May 17th. Currently it should be on its way.

Original text

また、紛失などで購入者様に商品が到着しない場合は、返金致します。
誠意を持って対応します。

もう暫く猶予いただけないでしょうか。

お忙しいところ恐縮ですが、ご確認よろしくお願いいたします。

翻訳 / 英語

In case of lost parcel or such and it would not reach to the buyer, I will give a refund.
I will respond in good faith.

Could you give me some more time?

I am sorry to trouble you, but I appreciate your support.

翻訳 / 英語

Also, if the customer cannot receive the item in case of missing post..etc. will will refund the money. We handle in sincerely.

Would you please give us more time?

I am sorry to trouble you but we appreciate your cooperation.

翻訳 / 英語

If the customer couldn’t receive the product for some reason, such as getting lost on its way, I’m happy to refund.
I appreciate if you wait at this point.
Sorry for the inconvenience and thank you for your understanding.

翻訳 / 英語

Also, if the item hasn't been delivered to the buyer, we will give him/her a refund.
I'd like to deal with it sincerely.

Would it be possible to give us a little more time?

I understand that you're busy, but thank you for your assistance.