事前にダンボール梱包に発送してくださいとメールをし、過去の発送梱包について何度もクレームをしたにもかかわらず、また何も梱包なしで届いた。カスタマー部門もその事を配送部門に伝えたとメールが来ている。添付写真を見て見らうと分かるが、10個すべて箱が破損している。なぜ、ドイツAmazonの発送部門は顧客の信頼を何度も裏切るのか？発送部門の責任者からきちんと弁明のメールをもらいたい。そして業務改善マニュアルを提出してください。私は怒りを超えて、呆れている。以上よろしくお願い致します。
Rating
50
Translation / English
- Posted at 29 Jun 2017 at 11:53
Despite our numerous email requests to pack the items in a cardboard box prior to shipping as well as our complaint regarding the past packing over time, you have shipped the item to us without packing. Your customer support team has notified me via email that it had passed our request to the delivery team. As you can see in the attached, the entire 10 boxes are damaged. How could the shipping team at Amazon Germany betray customer's expectation and trust over time? I would like to hear from the responsible person in the shipping department for a dare excuse. Also, please submit a work flow improvement manual. I lost my words beyond my fury. Thanks in advance.
Rating
50
Translation / English
- Posted at 29 Jun 2017 at 11:55
Though emailed to ship it to cardboard packing in advance and complained about the past packing, it came again without packing. I had a email to tell the customer department had told it to shipping section. You can see the attached photo, all 10 boxes are damaged. Why cannot German Amazon shipping section fails our reliability many times, I wonder. I would like to have explanation from your shipping section's personnel. And, please submit operation improvement manual. I am amazed beyond my anger. Thank you for you consideration of above.
Rating
50
Translation / English
- Posted at 29 Jun 2017 at 11:56
I sent you an email to pack the cardboard in advance and have made a claim about packing and sending several times before. But the item arrived without being packed.
I received the customer department that they has sent the message to delivery department by mail.
As you can see in attached picture, all 10 packs are damaged.
I wonder why delivery department of Amazon Germany loses trust of customer repeatedly?
I want a person in charge o the delivery department to express appropriate apology by email.
Please submit a manual of improving the duties. I am beyond angry and dumbfounded.
I appreciate your understanding.
I received the customer department that they has sent the message to delivery department by mail.
As you can see in attached picture, all 10 packs are damaged.
I wonder why delivery department of Amazon Germany loses trust of customer repeatedly?
I want a person in charge o the delivery department to express appropriate apology by email.
Please submit a manual of improving the duties. I am beyond angry and dumbfounded.
I appreciate your understanding.
Rating
51
Translation / English
- Posted at 29 Jun 2017 at 12:01
I sent e-mail to ask you to ship the item with packaging the cardboard in advance and made complains about the past shipment and packaging for several times, however, the item without any packages arrived. The customer department sent me e-mail that they told the cases to the delivery department. As you can see the attached picture, all of 10 boxes are broken. Why do the delivery department of German Amazon betray the client's trust so many times? I request the person in charge of the delivery department to send me the e-mail for excuse. Then, please send me the operation improvement manual. I am taking the care of this situation rather than getting angry. Thank you for your support on this in advance.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
50
Translation / English
- Posted at 29 Jun 2017 at 11:56
Even if I sent the email in advance to ask you to pack in the cardboard box, and we have claimed you again and again about the package of the shipment in the past, you sent me without any package. The customer department sent me the email that they told the logistics department about this situation. As you can see in the attached picture, all of the boxes of the 10 pieces got damaged. Why the logistics department of Amazon in Germany always break the trust? I want to receive a apology email from the person in charge at the logistics department. Also please submit the operation improvement manual. I am more than angry, I am shocked.
Please response ASAP.
Please response ASAP.
Rating
50
Translation / English
- Posted at 29 Jun 2017 at 13:36
Although I said that please pack with cardboard please by email beforehand and claimed many times about past packing, the package has been arrived with no packing.
An email is arriving which written customer department told about that to shipping department.
As you can understand if you see attached photos, all ten package is broken. Why Amazon Germany betray customer's trust many times? I like to have proper explanation email from responsible person from shipping department. And please make and submit business improvement manual. I am amazed rather than angry.
Please kindly consider this matter.
An email is arriving which written customer department told about that to shipping department.
As you can understand if you see attached photos, all ten package is broken. Why Amazon Germany betray customer's trust many times? I like to have proper explanation email from responsible person from shipping department. And please make and submit business improvement manual. I am amazed rather than angry.
Please kindly consider this matter.
