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  4. Despite our numerous email requests t...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Despite our numerous email requests to pack the items in a cardboard box prio...

Original Texts
事前にダンボール梱包に発送してくださいとメールをし、過去の発送梱包について何度もクレームをしたにもかかわらず、また何も梱包なしで届いた。カスタマー部門もその事を配送部門に伝えたとメールが来ている。添付写真を見て見らうと分かるが、10個すべて箱が破損している。なぜ、ドイツAmazonの発送部門は顧客の信頼を何度も裏切るのか？発送部門の責任者からきちんと弁明のメールをもらいたい。そして業務改善マニュアルを提出してください。私は怒りを超えて、呆れている。以上よろしくお願い致します。
atsuko-s
Translated by atsuko-s
I sent e-mail to ask you to ship the item with packaging the cardboard in advance and made complains about the past shipment and packaging for several times, however, the item without any packages arrived. The customer department sent me e-mail that they told the cases to the delivery department. As you can see the attached picture, all of 10 boxes are broken. Why do the delivery department of German Amazon betray the client's trust so many times? I request the person in charge of the delivery department to send me the e-mail for excuse. Then, please send me the operation improvement manual. I am taking the care of this situation rather than getting angry. Thank you for your support on this in advance.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
7 minutes
Freelancer
atsuko-s atsuko-s
Starter
誠実に対応してまいりたいと思います。よろしくお願いいたします。

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atsuko-s's Public Translations

We did the review of C to A yesterday, and got one feedback from A.
As a result that we rechecked the details with A, we concluded as follows. We had misunderstood of question B on the way of confirming. This 7 dollars should be basically the cost to occur in C so that D should also pay this.
According to A's confirmation, S is necessary to refer the multiple columns, different from ordinary
matter. 7 dollars was secured from F point of time as this allocation.
I am very sorry to ask you after the agreement, but would like to request you of this change.
I will attach A's e-mail as the evidence of the confirming result. A hadn't disagreed except this point.
Japanese → English
The details
We urged the consolidated delivery service (A company) to issue MBL number, but hadn't received any e-mails.
The person in charge of AMS transmission mistook to register for the concerned BL as transmitted on the internal shared sheet, so unsent situation wasn't recognized.
After the ship had left, A company informed MBL and we noticed AMS unsent.
We immediately handled with the AMS transmission.
The consolidated deliver service usually sends Notice before leaving.
However, A company didn't deal with informing Notice of AMS unsent.
Japanese → English
As for Receipt,
I would like to ask you about writing the receipt.
I have asked you to creating simplified receipt so far.
However, could it be possible for you to make the official receipt and send me it by e-mail when I make an order?
I would like you to write the below points.
- Your company's name, address, and telephone number
- The product name (the official name of the product including the model number, not just model number)
- Order quantity
- The product price and the total sum
- Our company's delivered address and billed address

We will always need the receipt with the above content.
Japanese → English
I am really sorry that you may be offended by the content.
I would like to solve the problem of the import and to place orders continuously, so I am now working with the specialist. I would appreciate if you could give me some more time.
Japanese → English