[日本語から英語への翻訳依頼] 私たちは日本の再販業者です。 私たちはアメリカのアマゾンで買った"A”を日本で販売しました。 そして私たちのお客さんに販売した”A”が5か月間使用した...

備考

海外メーカーに不良品の補償について質問の文章です。

Original text

私たちは日本の再販業者です。

私たちはアメリカのアマゾンで買った"A”を日本で販売しました。

そして私たちのお客さんに販売した”A”が5か月間使用したら、故障しました。

この場合、御社の補償を受けることができますか？

もしも保障が受けられる場合、何の情報を提示すればよろしいでしょうか？

翻訳 / 英語

We are the reseller in Japan.

We sold "A" we bought in Japan at Amazon US.

And "A" we sold to our customer broke down after using it for 5 months.

In that case will you compensate on this?

If so, what kind of information should we submit?

翻訳 / 英語

We are a reseller in Japan.

We sell "A" that we bought in Amazon America in Japan.

The "A" that we sold to our customer was damaged after five months of use.

Do we get a warranty coverage in this case?

If we are eligible for warranty, what information do we need to present?

翻訳 / 英語

We are a Japanese reseller.

We sold "A" that we bought at American Amazon, in Japan.

Then, the customer who bought it from us used "A" for 5 months and then it broke.

In this situation, can we receive compensation from your company?

If it's possible, what information should we present?

翻訳 / 英語

We are one the re-sellers in Japan.
We previously sold the item "A" in Japan, after purchasing it from the American Amazon site.
However, one of our customers feedback to us that the product is no longer working after a mere 5-month period.
In such circumstances, would we be able to receive compensation from your company?
If the product is under guaranty, what information should we provide?

翻訳 / 英語

We are a Japanese reseller of your products. We bought "A" at Amazon.com and sold it to a client in Japan. And unfortunately we got a claim from the client that it got broken only by 5 months' use. We have two things we would like to ask you; In this case can we get your after-sales service? If so, what information should we send you?