Conyac で依頼された翻訳結果を公開

First I would like to apologize for causing a lot of inconveniences and troubles to you. I am the owner of the shop, A. All the conversation up until now is done by my staff and the reply content to the other customers also was sent by mistake so, please accept my deepest apologizes. I apologize again. This time my staff mistake was did not stated whether there is forbidden item included or not and just send it, so the post office did not accept it and it was returned without reflecting the tracking number. First, i would like to negotiate with you, and strongly hope that you can change the minus evaluation.