14pon — Received Reviews

original
I confirmed the invoice. The shipping cost described in it is too expensive compared to the previous ones. It should be less that $130.

I attached an invoice from the order 2 days ago. Please compare it with the invoice for this time.

Also, I will await your answers to the following questions.

We run this online shop in Japan.

We plan to order only one piece from the A series for this time.

How long will it take from placing an order to item shipment?

Could you send us a sample?

Would you accept size changes and/or custom-made orders?

corrected
I confirmed the invoice. The shipping cost described in it is too expensive compared to the previous ones. It should be less than $130.

I have attached an invoice from the order 2 days ago. Please compare it with the one for this order.

Also, I will await your answers to the following questions:

We run this online shop in Japan.

We plan to order only one piece from the A series this time.

How long will it take from placing an order to item shipment?

Could you send us a sample?

Would you accept size changes and custom-made orders?

original
I could not use the coupon code for the following orders due to your system error. Please refund me 20% of the product prices.

I was able to use the coupon code of PR20 for this latest order.

I have sent e-mails to you many times regarding this matter, but there has been no sign of refund at all. Ana gave me the following reply on March 5.

Please start processing partial refunds for all the orders that 20% discounts were not applied.

Thank you for your attention.

corrected
I was not able to use the coupon code for the following orders due to a system error. Please refund me for 20% of the product's prices.

I was able to use the coupon code of PR20 for this order.

I have sent e-mails to you many times regarding this matter, but there has been no sign of refund at all. I received the following reply from Ana on 5 March.

Please start processing partial refunds for all of the orders where 20% discounts were not applied.

Thank you for your attention.

original
So, would you confirm first who charged the fee and why the fee was incurred.

And tell them the abovementioned.

If the situation is still the same, I will file an investigation request to Singapore through Japan Post.

They say that an investigation request should force Singapore side to report to Japan side.

Will you follow the steps above?

We will see to it until it is solved to your satisfaction. Please keep us posted about this issue.

We apologize for the inconveniences.

corrected
So, would you confirm first who charged the fee and why the fee was incurred.

And tell them the above-mentioned.

If the situation is still the same, I will file an investigation request to Singapore through Japan Post.

They say that an investigation request should force Singapore side to report to Japan side.

Will you follow the steps above?

We will see to it until it is solved to your satisfaction. Please keep us posted about this issue.

We apologize for the inconveniences.

original
We have just heard form the post office.
↵
They say there are possibilities of the following three cases:
1. It is customs duty as mentioned in the former e-mail. But the post office say that it is a very rare case, and they have never experienced either.

2. Possibility of a wrong weight declared.↵
But the weight was confirmed both of the post office and us. It was just correctly declared.

3. It could be a false accusation. In some countiries, a rediculous amount of fee can be charged. And they say that in Singapore, they have seen some cases of this kind.

corrected
We have just heard from the post office
They said there might be possibilities of the following three cases:
1. With regard to the customs duty as mentioned in the former e-mail: but the post office says that is a very rare case, and they have never experienced before.

2. Possibility of a wrong weight declaration: but both, I and the post office, verified that it was correctly indicated on the invoice.

3. It could be a false accusation: in some countries, the customs’ office required to pay ridiculous amount of customs’ fee, and they say that unfortunately, there was a such case in Singapore.

original
Thank you for your inquiry.

I have traded with so many customers in Singapore but have never heard something like this before.

Actually EMS policy describes that there are cases when customs duties may be incurred upon random inspection by the customs office. It also describes that you will be requested to pick up your package at the customs office in such cases.

Where did the request come from? And what do they say for the reason for the upfront fee?

In any cases, we are inquiring with the EMS agency here.

Please allow us a while to hear from them.

corrected
Thank you for your inquiry.

I have traded with so many customers in Singapore but have never heard something like this before.

Actually EMS policy describes that there are cases when customs duties may be incurred upon random inspection by the customs office. It also describes that you will be requested to pick up your package at the customs office in such cases.

Where did the request come from? And what do they say for the reason for the upfront fee?

In any cases, we are inquiring with the post office's EMS agency here.

Please allow us a while to hear from them.

original
大変早い発送をしていただき、ありがとうございました。しかし、51.15シンガポールドルの料金を事前に支払うよう言われてしまいました。すでに送料は払っているので、なぜ別に支払わなければならないのか、ご説明いただけないでしょうか。他の販売者から、送料の前払いを請求されたことは今までに無いものですから。

お返事お待ちしております。よろしくお願いいたします。
敬具
Vinson

corrected
大変早い（迅速に）発送をしていただき、ありがとうございました。しかし、51.15シンガポールドルの料金を事前に支払うよう言われてしまいました。すでに送料は払っているので、なぜ別に支払わなければならないのか、ご説明いただけないでしょうか。他の販売者から、送料の前払いを請求されたことは今までに無いものですから。

お返事お待ちしております。よろしくお願いいたします。
敬具
Vinson

original
Thank you for your contact.

We shipped your item on January 18 via airmail (without tracking) by Japan Post, which should have reached you around January 28. Nowing that you have not received the item, we assume that it could be lost during transit or seized by the customs. We apologize for keeping you waiting for such a long time, and will send a same item to you by airmail, with tracking. We will let you know a tracking number after we post it. Thank you very much for your patience.

corrected
Thank you for your contact.

We shipped your item on January 18 via airmail (without a tracking number) by Japan Post, which should have reached you around January 28. Knowing that you have not received the item, we assume that it might have been lost during transit or seized by the customs. We apologize for keeping you waiting for such a long time, and we will send the same item to you by airmail, this time with a tracking number. We will let you know the tracking number after we post it. Thank you very much for your patience.

original
I fully understand how you may be angry about this.

Transactions should not be cancelled.
I expect to receive a strong warning from Amazon.
I have never shipped using DHL or FedEX, and I still cannot ship this either even after thinking it again.

I have suspended selling on Amazon ever since I received your warning.
I am reviewing all my listings for the prices and weights to see if there is anything to cause a problem like this.

I deeply apologize for the inconvenience this has caused you.
I will be most careful to prevent a problem like this from happening again.

corrected
I fully understand how you may be angry about this.

Transactions should not be cancelled.
I expect to receive a strong warning from Amazon.
I have never shipped using DHL or FedEX, and I still cannot ship this either even after thinking it again.

I have suspended selling on Amazon ever since I received your order.
I am reviewing all my listings for the prices and weights to prevent the same thing from happening again.

I deeply apologize for the inconvenience this has caused you.
I will be most careful to prevent a problem like this from happening again.

original
Sorry for the late reply.
I received the item safely today.
As all the transactions have completed today, I am informing you the costs as follows:

- Product Amount
- Shipping Fee
- Account Charge

I will ship the item by EMS within this week.
Further additional costs are expected for EMS postage (perhaps 1200 yen or 1500 yen) and PayPal's handling fee, so you can remit the money once I ship the item.

I will get in touch.

corrected
Sorry for the late reply.
I have securely received the item today.
As all the transactions have completed today, I am informing you on the expenses that were incurred:

- Product Amount
- Shipping Fee
- Account Charge

I will ship the item by EMS within the week.
Since there are additional costs that are expected for the EMS postage (probably 1200 yen or 1500 yen) and PayPal's handling fee, you can remit the money after I ship the item.

I will get in touch with you again.

original
Thank you for sending a picture of the item.
I looked at it, but I did not identify which part was damaged.
Could you specify which part it was?
Is the item unusable at all?
As I need to pass the information to the supplyer, I need to know it accurately.
Thank you for your help.

corrected
Thank you for sending a picture of the item.
I looked at it, but I did not identify which part was damaged.
Could you specify which part it was?
Is the item unusable at all?
As I need to pass the information to the supplier, I need to have more details.
Thank you for your help.

original
Calbridge Trading のあなたの担当者の連絡先をメールでお知らせください。そちらへメールして、必要情報をもらえればあなたのお荷物を発送することができるでしょう。

corrected
カリフォルニアのCalbridge Trading のあなたの担当者の連絡先をメールでお知らせください。そちらへメールして、必要情報をもらえればあなたのお荷物を発送することができるでしょう。

original
Calbridge Trading のあなたの担当者の連絡先をメールでお知らせください。そちらへメールして、必要情報をもらえればあなたのお荷物を発送することができるでしょう。

corrected
Calbridge Tradingのあなたの担当者の連絡先をメールでお知らせください。そちらへメールして、必要情報をもらえればあなたのお荷物を発送することができるでしょう。

original
Thank you for the reply.
I would like to choose (b) Wire Transfer for the method of the return. But your e-mail did not include the "agreement" you mentioned you "attached". Please send the agreement which I need to sign on immediately.

As I have been exchanging e-mails with you since last November without seeing any progress, I am getting to suspect if you are really going to return my money.

I hope you proceed with the refund once I sign and return the agreement to you.

I will be waiting for the agreement for now.

Thank you for your attention.

corrected
Thank you for the reply.
I would like to choose (b) Wire Transfer for the method of the return. But your e-mail did not include the "agreement" you mentioned you "attached". Please send the agreement which I need to sign on immediately.

As I have been exchanging e-mails with you since last November without seeing any progress, I am beginning to suspect if you really will return my money.

I hope you proceed with the refund once I sign and return the agreement to you.

I will be waiting for the agreement for now.

Thank you for your attention.