Translator Reviews ( Japanese → English )

Japanese

ご連絡頂きましてありがとうございます。

シンガポールのお客様とは何回もお取引させて頂いておりますが
私も初めての経験です。

確かにEMSの規約にはシンガポールは抜き打ちで検査が入った場合のみ
関税がかかるとあります。
その際は関税局まで引き取りに行くようにとも記載があります。

ちなみにどこから請求されていますか？
請求理由はなんだと言っていますか？

どちらにしてもどういった経緯で今の状況になっているか
今、郵便局EMS取扱い業者に確認を取ってもらっています。

少しお時間をください。

English

Thank you for your inquiry.

I have traded with so many customers in Singapore but have never heard something like this before.

Actually EMS policy describes that there are cases when customs duties may be incurred upon random inspection by the customs office. It also describes that you will be requested to pick up your package at the customs office in such cases.

Where did the request come from? And what do they say for the reason for the upfront fee?

In any cases, we are inquiring with the EMS agency here.

Please allow us a while to hear from them.

Reviews ( 1 )

mars16 rated this translation result as ★★★★ 11 Mar 2014 at 13:15

original
Thank you for your inquiry.

I have traded with so many customers in Singapore but have never heard something like this before.

Actually EMS policy describes that there are cases when customs duties may be incurred upon random inspection by the customs office. It also describes that you will be requested to pick up your package at the customs office in such cases.

Where did the request come from? And what do they say for the reason for the upfront fee?

In any cases, we are inquiring with the EMS agency here.

Please allow us a while to hear from them.

corrected
Thank you for your inquiry.

I have traded with so many customers in Singapore but have never heard something like this before.

Actually EMS policy describes that there are cases when customs duties may be incurred upon random inspection by the customs office. It also describes that you will be requested to pick up your package at the customs office in such cases.

Where did the request come from? And what do they say for the reason for the upfront fee?

In any cases, we are inquiring with the post office's EMS agency here.

Please allow us a while to hear from them.

[14pon]

ありがとうございました。
これは「業者」とあるので、郵便局ではないと思ったんですが、続きを見たら郵便局でした。