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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] I am contacting you because we have received a reply from our credit card pro...

Original Texts
私たちのクレジットカードプロセッサーから回答が来ましたのでご連絡致します。

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私たちも私たちの金融機関もあなたのカードに請求を掛けていないことを確認しました。
もしその請求が我々の物なのでしたら何かの間違いですので、
お手数ですが、ご自身であなたの銀行にキャンセルリクエストをされてください。
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とのことです。
よろしくお願いいたします。
cuavsfan
Translated by cuavsfan
I am contacting you because we have received a reply from our credit card processor.


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Both us and our financial institutions have confirmed that we did not make a charge against your card.
If that charge is from us then it is due to some sort of a mistake, so please put in a cancel request at your bank. We are sorry for the inconvenience.
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That is what they said.
Thank you very much.

Result of Translation in Conyac

Number of Characters of Requests:
197letters
Translation Language
Japanese → English
Translation Fee
$17.73
Translation Time
about 4 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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I place an order again on-line shortly. As the contents are the same as invoice number at xxx previously , I think I paid extra for the item at xxxx. Please make an adjustment for referring the total amount for the credit card. If any of problem, please let me know. Thank you for your support as always.
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English