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  4. Mr. Eric Espig, Hello. My name ...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Mr. Eric Espig, Hello. My name is Uehara. I would like to request a s...

Original Texts
Eric Espig様

こんにちは
上原でございます
サンプル発送をお願い致します
土曜日にもメールしましたが、もう一度確認をお願いします

ドイツ郵便DHLでの発送が31kgまでとありましたので
30kg以内になるように
１０商品を　20個～30個の発送希望

箱入商品で、大きさや重量に合わせて商品数の調整はお任せ致します
成田空港着では困ります　私の会社住所着での発送をお願いします

送料込の請求をマスターカードでお支払い致します
出来るだけ早くサンプルを受け取りたいので宜しくお願い致します。
cuavsfan
Translated by cuavsfan
Mr. Eric Espig

Hello.
I am Mr. Uehara.
I would like to request that you send me a sample.
I sent you an email on Saturday, so please double check it.

The German Post DHL accepts items up to 31kg, so in order to keep the packages at 30kg or under it would be best to ship the ten products in boxes of 20 to 30 each.

As for the specific items in each box, based on their weight and size it will change, so I will leave the details to you.
Having to pick them up at Narita Airport would be difficult, so I would like to request that they be sent to my office.

I will pay the total including shipping with my MasterCard.
I would like to receive the sample as soon as possible, so thank you for sending it quickly.

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
about 3 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English