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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We have confirmed the contents of the claim. We are really sorry for this ti...

Original Texts
クレーム内容を確認しました。
この度は大変申し訳ございませんでした。
当社からの配送時には商品検品を行っており、状態の無事を確認しました。
おそらく国際配送時にアウトソールが剥がれてしまった可能性があります。

今回、お客様からお申し出ていただいた提案のうち、修理費用として一部の金額を払い戻しすることとします。
金額については、JPY３０００円ほどをお戻ししようと考えております。
※こちらの金額にて修理が可能かと思います。

それでは、ご確認お願い致します。
ep_ntt_thuy
Translated by ep_ntt_thuy
We have confirmed the contents of the claim.
We are really sorry for this time.
We have checked the product when we shipped the product and concluded that it is in a good condition.
Maybe the outsole peeled off during transportation process between countries.

This time, we will make a partial refund for repairing cost out of the amount you proposed.
As regards the amount, we are planning to return about 3000yen.
*We think that repairing will costs around that amount.

Thank you for your cooperation.

Result of Translation in Conyac

Number of Characters of Requests:
222letters
Translation Language
Japanese → English
Translation Fee
$19.98
Translation Time
8 minutes
Freelancer
ep_ntt_thuy ep_ntt_thuy
Starter (High)
ベトナム語ネイティブである日本語･英語のフリーランス翻訳者Thuyと申します.
母国語はベトナム語ですが、英語能力試験ーIELTS　7.5/9.0と日本...

Other Translations From Japanese To English Are Made Public

The following is my review about the samples. Unfortunately, I and 3 did not meet with perfume. If the problem with the fragrant solves, the 26 is the best with its form, flame and smoke. We can say to every sample, the best issue is to keep the smell lower. When it is burned closer to us, we cough. As an ideal, it is like clear as boiling pot's steam (even though it does not need stea...
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Thanks for your reply. I have inputted an invitation code but it resulted an error. Please see the photo attached. Could I receive the valid invitation code for me, please? Please confirm that. With regards.
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[Revolution for weeding work] This is a Japanese traditional hand weeder. It reduces greatly your weeding work with its useful work. The shape is rare, but you can try to use it for a week. It is useful for digging soil and cutting trunks of weeds that makes you for the first time for the handy work. Especially it is good at digging roots in a hard soil. It is all iron made. Without a wooden h...
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ep_ntt_thuy's Public Translations

Cảm ơn sự giúp đỡ của bạn trong thời gian vừa qua.

Lần này, xin hãy thay đổi tài liệu thông số kĩ thuật của đơn hàng số 310012 như trong file đính kèm
Trong đó, chúng tôi đã bổ sung phần ghi chú số ②.
Vui lòng kiểm tra và xác nhận.

Về phương pháp gia cố, chúng tôi mong muốn có thể tổ chức một cuộc họp qua Skype vào lúc 15:30 ngày 17 tháng 6 (giờ Việt Nam). Hy vọng bạn có thể sắp xếp họp với chúng tôi.

Chúng tôi mong sớm nhận được proforma invoice.

Japanese → Vietnamese
It is not recommended to heat stainless steel to 500 ° C because there may be risk of sensitization.
At our company it is heated to around 420 ~ 430 ℃.

Since we do not use B and D in the usual washing of A, we can not judge without actual results at our company.
We believe that there is no problem as long as it is cleaned under conditions that do not affect stainless steel.

What kind of damage is caused to A to be specific? Please let me know the detailed conditions.
Also, is it ok for us to make A?

The design of A this time is a type that welds E and F.
Japanese → English
Thank you for your time.
Did you mean that you do not remember purchasing this product because your eBay account was hijacked?
Basically, since the product is exhibited individually, we cannot accept returns at buyers' request unless the product is defective. Since shipping fee is included in this case, we will unavoidably charge a shipping cost + PayPal fee when returning. Please return the item first. We will inspect the item when it arrives. If there is no problem we will charge shipping costs + fee to you through PayPay. I will refund the $ 399.99 paid by buyer as soon as payment is confirmed.
Japanese → English
About the following matter, it seems that the story is confused.
Please clearly confirm about the matter that you have already contacting us below and respond as soon as possible.
Of course, for the subjects that have not been input in the previous system, we will input in the new system.
Japanese → English