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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Hello! Thank you very much for making a purchase from me! Unfortunately...

Original Texts
こんにちは！

わたしから商品を購入してくれて本当にありがとう！

しかし残念なお知らせがあります。

あなたが購入してくれた商品ですが、私の店舗を確認したところ、現在在庫切れとなっておりました。

本当にごめんなさい。

お支払い代金を全額返金する形で対応させて頂いても宜しいでしょうか？

今回は本当に申し訳御座いませんでした。。
cuavsfan
Translated by cuavsfan
Hello!

Thank you very much for making a purchase from me!

Unfortunately, I have some bad news.

Upon checking my stock I found that the item you purchased is not in.

I really am sorry.

Would it be okay with you if I just refunded all of your money?

I really am sorry that I was unable to get the item for you.

Result of Translation in Conyac

Number of Characters of Requests:
155letters
Translation Language
Japanese → English
Translation Fee
$13.95
Translation Time
about 5 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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It's been a while. I previously made a purcase here. If I'm going to buy 3 sets of Phenacite, at $156.60 including shipping, can the order be sent with EMS? I want the most beautiful, transparent stones that you have. If it is possible then I'd like to place an order. I'll be waiting for your reply.
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English