商品についてお客様から質問がありました。
装置をパソコンと接続して、ソフトを立ち上げるとライセンス承認の画面が出ます。
そこでコードとシリアルが表示されます。
ここで表示されるのは、コードが ■ シリアルが ▲ です。
この画面でレジストファイルのコードを画面の下部にコピーすればよいと思うのですが
ソフトのほうのレジストファイルは●となっています。
おそらくハードとソフトのマッチングが取れていないために承認されない状態だと思います。
この問題はどのように解決すればよいでしょうか。
Rating
52
Translation / English
- Posted at 12 Nov 2018 at 13:40
I received an inquiry from a customer.
When I connect device to the computer and start software, licence approval screen shows up.
Then it shows code and serial number.
Code ■ and serial number▲ are shown here.
I guess I should copy the registration file code on this screen to the lower part of screen, but registry file on the software is ●. Probably hardware and software do not match, so it won't approve.
Please advise how I should solve this problem.
When I connect device to the computer and start software, licence approval screen shows up.
Then it shows code and serial number.
Code ■ and serial number▲ are shown here.
I guess I should copy the registration file code on this screen to the lower part of screen, but registry file on the software is ●. Probably hardware and software do not match, so it won't approve.
Please advise how I should solve this problem.
Rating
44
Translation / English
- Posted at 12 Nov 2018 at 13:41
I received a question from one of my customers regarding the product.
When I connect the device to a PC and start the software, the license authorization window is displayed.
And then, the code and serial number is displayed.
The code is ■ and the serial is▲.
I think that I should copy the code of the resist file to the bottom part of the screen in this page, but the resist file of the software is ●.
I believe that it is not authorized because the matching between the hardware and the software is not confirmed.
Can you please tell me how I can fox this issue?
When I connect the device to a PC and start the software, the license authorization window is displayed.
And then, the code and serial number is displayed.
The code is ■ and the serial is▲.
I think that I should copy the code of the resist file to the bottom part of the screen in this page, but the resist file of the software is ●.
I believe that it is not authorized because the matching between the hardware and the software is not confirmed.
Can you please tell me how I can fox this issue?
Rating
52
Translation / English
- Posted at 12 Nov 2018 at 13:39
I have received a question from the customer about the product.
When the device is connected to the computer, the software is launched and the license acknowledgement page is displayed.
The code and serial number are then displayed.
The code shown here is ■ while the serial number is shown as ▲.
Although it is fine to copy the register file's code from the bottom of the screen, the register file in the software is actually ●.
I believe that there is a mismatch between the hardware and software thus causing the situation of not being able to do the acknowledgement.
How can we resolve this problem?
When the device is connected to the computer, the software is launched and the license acknowledgement page is displayed.
The code and serial number are then displayed.
The code shown here is ■ while the serial number is shown as ▲.
Although it is fine to copy the register file's code from the bottom of the screen, the register file in the software is actually ●.
I believe that there is a mismatch between the hardware and software thus causing the situation of not being able to do the acknowledgement.
How can we resolve this problem?
