[Translation from Japanese to English ] As I explained the last time, neither the case nor the item itself is not her...

Original text

前回も説明しましたが、商品は没収されていますのでケースも商品も私達の手元にはありませんよ。
ですから商品を返送する事ができません。
あなたは状況を理解していますか？

Translation / English

As I explained the last time, neither the case nor the item itself is not here because the item had been confiscated.
Therefore, we are not able to return the item to you.
Do you understand the situation that we have been explaining?

Translation / English

As we explained last time, the item is confiscated so we don't have case nor item with us.
Therefore, we cannot return the item.
Do you understand the situation?

Translation / English

I explained at the last time, the item was taken away, so we do not have the case and product at hand.
So we cannot return the item.
Do you understand this situation?

Translation / English

As I explained before, the product has been confiscated; I have neither the case nor the product now.
So I cannot dispatch the product.
Do you get the situations?

Translation / English

As previously I explained to you, due to the goods is confiscated, we don't have the goods, neither the case on us.
That's why we can't send it back to you.
Do you understand the situation?