拝啓
こちらのオーダーはMulti-Channel Fulfillment Order サービスを
使って1月20日にお届けしています。
しかしバイヤーは商品を受け取っていないとクレームを入れています。
履歴を確認していただければ商品を確かに届けているのが分かります。
この場合の対処法はどうすればよいでしょうか？
もしくはMulti-Channel Fulfillment Orderの配送ミスはありえますか？
Rating
44
Translation / English
- Posted at 06 Feb 2016 at 23:51
Greetings.
We delivered this order on January 20th using Multi-Channel Fulfillment Order service.
But the buyer claimed that he has not received it yet.
If you check the delivery history, you can see that we delivered it for sure.
What would be the right way of coping with this particular case?
Or, could it be a mistake of Multi-Channel Fulfillment Order?
We delivered this order on January 20th using Multi-Channel Fulfillment Order service.
But the buyer claimed that he has not received it yet.
If you check the delivery history, you can see that we delivered it for sure.
What would be the right way of coping with this particular case?
Or, could it be a mistake of Multi-Channel Fulfillment Order?
Rating
52
Translation / English
- Posted at 06 Feb 2016 at 23:59
Dear Madam (Sir),
This order was delivered via Multi-Channel Fulfillment Order Service on January 20.
However, the buyer turned a claim saying that she (he) had not received the product.
You will see that the product was delivered if you confirm the history.
What actions are to be taken in this case?
Or is the delivery error of Multi-Channel Fulfillment Order possible?
This order was delivered via Multi-Channel Fulfillment Order Service on January 20.
However, the buyer turned a claim saying that she (he) had not received the product.
You will see that the product was delivered if you confirm the history.
What actions are to be taken in this case?
Or is the delivery error of Multi-Channel Fulfillment Order possible?
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
51
Translation / English
- Posted at 06 Feb 2016 at 23:57
How do you do?
This order has been delivered on January 20th using Multi-Channel Fulfillment Order service.
But the buyer claims that he didn't recieved it.
You can see that the item was delivered for sure by checking the order history.
What should I do?
Or is there any possibility that it was actually caused by Multi Fulfillment Order's shipping mistake?
This order has been delivered on January 20th using Multi-Channel Fulfillment Order service.
But the buyer claims that he didn't recieved it.
You can see that the item was delivered for sure by checking the order history.
What should I do?
Or is there any possibility that it was actually caused by Multi Fulfillment Order's shipping mistake?
Rating
50
Translation / English
- Posted at 06 Feb 2016 at 23:59
Greeting,
This item arrived on 1/20 through Multi-Channel Fulfillment Order Service; however, the buyer submitted a claim that it has not been arrived yet.
If you check the tracking record, you know that it was delivered to the buyer.
Please advise me what I need to do to handle this case.
Do you think it is possible that Multi-Channel Fulfillment Order Service had a delivery mixup?
This item arrived on 1/20 through Multi-Channel Fulfillment Order Service; however, the buyer submitted a claim that it has not been arrived yet.
If you check the tracking record, you know that it was delivered to the buyer.
Please advise me what I need to do to handle this case.
Do you think it is possible that Multi-Channel Fulfillment Order Service had a delivery mixup?
Rating
50
Translation / English
- Posted at 07 Feb 2016 at 00:03
Dear Sir,
This order was made through Multi-Channel Fulfillment Order Service and it should have arrived by January 20th. However, there is a complaint from the buyer that the goods have not arrived. Checking the record of the transaction would show that the goods have arrived at the buyer's place. In this case, what should we do to solve this problem?
Is it possible that there was a mistake from the delivery of Multi-Channel Fulfillment Order?
This order was made through Multi-Channel Fulfillment Order Service and it should have arrived by January 20th. However, there is a complaint from the buyer that the goods have not arrived. Checking the record of the transaction would show that the goods have arrived at the buyer's place. In this case, what should we do to solve this problem?
Is it possible that there was a mistake from the delivery of Multi-Channel Fulfillment Order?
「You will see that the product was delivered」は、「You will see that the product was surely delivered」と訂正いたします。