お客様にご迷惑をおかけしています。
新品のメーカー品をお送りさせていただきました。
海外発送の場合、商品ダメージが大きいので弊社の方で再梱包させていただきましたが、
結果的にダメージがあったようで申し訳ありませんでした。
念のため送る前のメーカーの箱の画像をご覧ください。
ヒビ割れや傷の写真を添付して頂いてよろしいでしょうか？
少しの傷やヒビ割れはメーカー生産時に、製造過程で付くみたいです。
御理解いただけると幸いです。
返金は商品が返送次第早急に行います。
Rating
57
Translation / English
- Posted at 24 Apr 2015 at 13:35
We apologize for the inconvenience.
We sent the new item from manufacturer.
In the case of international shipping, the item may get damaged severely. Therefore we re-packed the item.
However, it seems like the item was damaged. We are very sorry..
Just in case, please see the image of the box of the manufacturer before the item was shipped.
Will you please attach photos showing cracks and scratches?
It is likely that little scratches and cracks occur during the manufacturing process.
I hope you will understand.
We will give you a refund as soon as the item is returned.
We sent the new item from manufacturer.
In the case of international shipping, the item may get damaged severely. Therefore we re-packed the item.
However, it seems like the item was damaged. We are very sorry..
Just in case, please see the image of the box of the manufacturer before the item was shipped.
Will you please attach photos showing cracks and scratches?
It is likely that little scratches and cracks occur during the manufacturing process.
I hope you will understand.
We will give you a refund as soon as the item is returned.
Rating
52
Translation / English
- Posted at 24 Apr 2015 at 13:37
We are sorry for the inconvenience caused to you.
We have sent a new product from the manufacturer.
In case of oversea shipment, the possible damage to the product is not small, so we had re-packed the product in our company. However, it seems that the product suffered the damage. We sincerely apologize the trouble.
Just to be safe, please see the picture of the manufacturer before the shipment.
Could you please attach the photos of cracks or scratches?
Small cracks and scratches may be caused in the procedure of the production.
We hope you understand it.
We will issue the refund once the product is returned.
We have sent a new product from the manufacturer.
In case of oversea shipment, the possible damage to the product is not small, so we had re-packed the product in our company. However, it seems that the product suffered the damage. We sincerely apologize the trouble.
Just to be safe, please see the picture of the manufacturer before the shipment.
Could you please attach the photos of cracks or scratches?
Small cracks and scratches may be caused in the procedure of the production.
We hope you understand it.
We will issue the refund once the product is returned.
Rating
52
Translation / English
- Posted at 24 Apr 2015 at 13:32
Sorry for the inconvenience caused.
We sent the brand-new manufacturer's item.
Item gets damaged when sending overseas, so we repacked it, but eventually it was damaged.
We apologize for this. Please refer to the box image before sending just for your reference.
Will you attach photos of split and scratch?
Some scratches and splits occur at the time of production process at the manufacturer.
We appreciate your understanding.
We will make refund as soon as we receive the returned item.
We sent the brand-new manufacturer's item.
Item gets damaged when sending overseas, so we repacked it, but eventually it was damaged.
We apologize for this. Please refer to the box image before sending just for your reference.
Will you attach photos of split and scratch?
Some scratches and splits occur at the time of production process at the manufacturer.
We appreciate your understanding.
We will make refund as soon as we receive the returned item.
Rating
50
Translation / English
- Posted at 24 Apr 2015 at 13:36
We apologize to have causes you an inconvenience.
We sent a new item produced by manufacturer.
In case of sending abroad, the item might be damaged tremendously, and we packed it again.
However, as it was damaged, we apologize to you.
Would you see the picture of the box of the manufacturer before we sent for reference?
May we ask you to attach the picture where the crack and the damage are taken?
A small damage and crack appear to be produced when the manufacturer manufactures it.
We appreciate that you understand it.
We will issue you a refund immediately after the item is returned to us.
We sent a new item produced by manufacturer.
In case of sending abroad, the item might be damaged tremendously, and we packed it again.
However, as it was damaged, we apologize to you.
Would you see the picture of the box of the manufacturer before we sent for reference?
May we ask you to attach the picture where the crack and the damage are taken?
A small damage and crack appear to be produced when the manufacturer manufactures it.
We appreciate that you understand it.
We will issue you a refund immediately after the item is returned to us.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 24 Apr 2015 at 14:13
We apologize for the inconvenience.
We had sent you a new brand item.
In consideration of shipping it internationally, we repackaged the item not to be seriously harmed, but we were very sorry that it was damaged as a result.
To make sure of it , please look at the image printed on the pack of the product before sending it.
Could you attach pictures of cracks and scratches, please?
We find that they are slightly scratched and cracked inevitably in the manufacturing process.
We would appreciate your understanding about that.
We quickly refund you as soon as the item arrives.
We had sent you a new brand item.
In consideration of shipping it internationally, we repackaged the item not to be seriously harmed, but we were very sorry that it was damaged as a result.
To make sure of it , please look at the image printed on the pack of the product before sending it.
Could you attach pictures of cracks and scratches, please?
We find that they are slightly scratched and cracked inevitably in the manufacturing process.
We would appreciate your understanding about that.
We quickly refund you as soon as the item arrives.
Rating
52
Translation / English
- Posted at 24 Apr 2015 at 13:58
We regret for inconvenience caused to you.
The brand new replacing goods has been shipped out.
We feel sorry that the damage occurred consequently,
even though we tried to prevent it by double-packing as damage tends to be serious when shipping overseas.
For your reference, please have a look at the photo image of manufacturer's box before its shipping.
Could you please provide me with photo images of crack or scratch?
It will be appreciated if you could understand it that apparently minor scratches and cracks happens during manufacturing process at the factory.
We will arrange the refund as soon as the damaged goods is received from you.
The brand new replacing goods has been shipped out.
We feel sorry that the damage occurred consequently,
even though we tried to prevent it by double-packing as damage tends to be serious when shipping overseas.
For your reference, please have a look at the photo image of manufacturer's box before its shipping.
Could you please provide me with photo images of crack or scratch?
It will be appreciated if you could understand it that apparently minor scratches and cracks happens during manufacturing process at the factory.
We will arrange the refund as soon as the damaged goods is received from you.
