[Translation from Japanese to English ] We were informed that the item has not been delivered yet. However we have s...

Additional info

商品を発送したのですが、まだ届いていないとメールの返事がありましたが、追跡サービスでは、巣で、郵便局に届いていて、受け取られていないので、どうなっているのでしょうか？

Original text

商品が届いていないという事で、連絡を頂きましたが、
私どもでは、既に５月２８日に発送を行い、
（日本郵便のe-packetというサービスで送りました。）
（追跡サービスを利用しましたが、RR 905 558 263 JPで
其方でもご確認ください。）
アメリカの郵便局には、６月５日に到着しております。
申し訳ございませんが、再度郵便局に確認してもられないでしょうか？

なお、取り扱い郵便局は14604と表示されています。
ご確認ください。
ありがとう。

Translation / English

We were informed that the item has not been delivered yet.
However we have shipped on May 28th (via REGISTERED AIR Small PACKET service from Japan Post)
(the tracking number is attached to the item, so please track with #RR 905 558 263 JP at your end, too)
and it has arrived in the US Post on June 5th.
Sorry for the trouble, but would you please confirm with your post office once again?

For your information, the post office in charge is stated as 14604.
Kindly confirm.
Thank you.

tempa- almost 10 years ago
素早い対応ありがとうございます。

tearz- almost 10 years ago
tempaさま、
翻訳の御依頼ありがとうございました。
また機会がございましたらよろしくお願いいたします。

Translation / English

We have received a report that you have not received an item yet.
We sent it on May 28th.
(We send by e-packet of Japan Post.)
(We used a tracking service. The number os RR 905 558 263 JP.
Please also check it by yourself.)

It arrived in the post office in USA on June 5th.
We hate to say, but could you check it to the post office again?

The post office is shown as 14604.
Please check it.
Thank you.

Translation / English

I have received communications that the item has not arrived
We have sent it on the 28th May
(via Japan Post's epacket Service)
( I made use of the tracking service you can confirm information using the number RR 905 558 263 JP)
It has arrived in the US post office on the 5th of June.
Sorry for the trouble, but could you once again check with the post office?

The post office currently displayed is No 14604.
Please check it.
Thank you.

Translation / English

We got the message that the items have not arrived.
However, we already made a shipment on May 28 ( through the Japanese postal service called “e-packet”) (we used the tracking service so please make sure the number RR 905 558 263 JP.)
The items arrived at the Postal office in the U.S on June 6.
We are sorry to bother you, but could you confirm that to the postal office again?

The number of the Postal Office for the item is displayed 14604.
Please check it.
Thank you.

tempa- almost 10 years ago
ありがとうございます。

Translation / English

I am contacting you for the product which had not reached yet.
We delivered the product on 5/28 ( by JAPAN POST e-packet)
(Traking No. RR 905 558 263 JP)
It has reached at US POST on 6/5.
Could you confirm with postage again please?

In addition, the number of postage is 14604.
Thank you for confirmation.

tempa- almost 10 years ago
簡潔でわかりやすい翻訳ありがとうございます。