[Translation from Japanese to English ] Thank you very much for your message. Please accept our sincere apologies....

Original text

メッセージありがとうございます。

誠に申し訳ございません。
間違った商品が届いたということですがこちらで確認をしたいので写真等を見せて頂いてもよろしいでしょうか？
すいませんがお手数おかけします。

Translation / English

Thank you very much for your message.

Please accept our sincere apologies.
As you say you received the wrong item, could you please send us photos so that we could confirm it?
Thank you in advance for your attention.

Translation / English

Thank you for the mesage.

We are very sorry.
Could you please show us the photo to verify the wrong item you have received?
Sorry for the trouble.

Translation / English

Thanks for your message.

We are deeply sorry for your inconvenience.
Can we have some photos for us to confirm if you really received a wrong product?
Sorry for bothering you.

Translation / English

Thank you for message.

I'm sorry from bottom of the heart.
You said that wrong items arrived.　I would like to confirm them.　So, Could you show me picture?
I'm sorry for inconvenience.

Translation / English

Thank you for your message.

I am very sorry for the inconvenience.
You got the wrong item,would you provide us a picture or anything that we can check it out?
I'm sorry again for the inconvenience. Thank you.