[Translation from Japanese to Native English ] We would like for you to withdraw from Amazon's A-to-z Guarantee Protection. ...

This requests contains 452 characters and is related to the following tags: "Business" "e-mail" . It has been translated 4 times by the following translator : ( ozsamurai_69 ) and was completed in 0 hours 34 minutes .

Requested by world73 at 12 Jun 2014 at 10:15 7002 views
Time left: Finished

私どもからお送りしましたメールの内容を、ご確認いただけましたでしょうか?

お客様のご理解、感謝申し上げます。

お客様は、商品が到着する以前に商品の返品を申し出ておられました。お客様は、返品の申し出の時点で、この商品を、必要ないと感じておられたと思います。私どもは理解しておりますので、商品金額を返金したいと考えています。

このあとAmazonを通じて、返金のお知らせをしますので、ご確認ください。

そこで、私どもからお願いがございます。

[deleted user]
Rating 66
Translation / English
- Posted at 12 Jun 2014 at 10:27
Did you check the contents of the e-mail that we sent to you?

We thank you for your understanding.

You requested to send the item back before the item had been delivered to you. We felt that you did not want the item any longer. Due to that understanding, we wish to refund you the money.

We will send a refund notice through Amazon, so please take the time to check it. We will also make another request.
ozsamurai_69
Rating 60
Native
Translation / English
- Posted at 12 Jun 2014 at 10:23
Have you checked the content of the mail our company sent you?

I ask for your understanding and appreciation.

You asked for a return of the product before it was delivered. When you asked to return the product, we felt that you no longer required it. We have understood this therefore we will refund you your money.

I will issue a notice via Amazon for returning the money please check it.

There is one thing I would like you to do please.
world73 likes this translation

お客様がAmazonに申請されましたA-to-z Guarantee Protectionを、取り下げていただきたいのです。お客様が取り下げてくださいましたら、お礼に$5のAmazonギフトカードをお送りします。

このメールのやりとりは、Amazonも閲覧していますので、必ずお礼の約束は守ります。ぜひ、本日中の取り下げをお願いいたします。

取り下げ方法は、次のとおりです。

To withdraw a claim for purchases made on Amazon.com:

[deleted user]
Rating 66
Translation / English
- Posted at 12 Jun 2014 at 10:49
We would like for you to withdraw from Amazon's A-to-z Guarantee Protection. If you do that, we will send you a $5 Amazon gift card as thanks.

Amazon has access to these e-mail messages, so we will definitely keep our promise. So please, we hope that you will withdraw today if you can.

Here is how to withdraw:

To withdraw a claim for purchases made on Amazon.com:
ozsamurai_69
Rating 60
Native
Translation / English
- Posted at 12 Jun 2014 at 10:28
I would kike you to remove the AtoZ Guarantee Protection claim from Amazon. If you remove this, we will offer a $5 Amazon gift card to you as compensation.

The content of these emails is also accessible by Amazon, please make sure you abide by the promise. Please do this during today's trading.

The procedure to remove the claim is as below.

To withdraw a claim for purchases made on Amazon.com:

world73 likes this translation

Client

Additional info

お届けした商品についてのクレームに対する返事です。できるだけていねいな文体でお願いします。

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