販売復権のお願い
私はいくつかの問題点を確認しました。
ネガティブフィードバック、A-to-Zクレームの撲滅を目指すため改善販売計画を提出します。今後は継続してOrder Defect Rateの1％以下のキープを全力で目指します。
私は今まで以上に顧客満足度をあげることに全力で取り組みます。
ご確認をお願いできますでしょうか。
よろしくお願い致します。
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 21:50
Request for reinstatement of selling rights
I have confirmed some problem points.
I will submit a sales improvement plan to eliminate negative feedback and A-to-Z claims. I will aim and do my best to keep the Order Defect Rate below 1%.
I will be doing my best in raising the customer's satisfaction level more than ever.
So can I ask for your confirmation?
Thank you very much.
I have confirmed some problem points.
I will submit a sales improvement plan to eliminate negative feedback and A-to-Z claims. I will aim and do my best to keep the Order Defect Rate below 1%.
I will be doing my best in raising the customer's satisfaction level more than ever.
So can I ask for your confirmation?
Thank you very much.
★★★★☆ 4.0/1
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 19:40
Ask for Recovery of Sale Right
I have conformed several problems.
I will submit an action plan to improve sales with a purpose for eliminating negative feedbacks and A-to-Z claims from my customers.
I will exercise my best effort to keep Order Defect Rate under 1% in the future.
I will do my best to increase customer satisfaction more than ever.
Would you confirm?
Thank you in advance.
I have conformed several problems.
I will submit an action plan to improve sales with a purpose for eliminating negative feedbacks and A-to-Z claims from my customers.
I will exercise my best effort to keep Order Defect Rate under 1% in the future.
I will do my best to increase customer satisfaction more than ever.
Would you confirm?
Thank you in advance.
●問題点及び改善計画詳細
①バイヤーへ商品が届かない。
改善策
今まで通り追跡番号をつけて定期的に配達状況を確認します。
不在で配送業者で保留中の商品についてはバイヤーへ通知して配達完了を目指します。
国際配送では予期せぬ事故、トラブル、商品紛失が発生します。
その際は早急に追跡番号から配達状況を確認し、バイヤーへ状況報告致します。
仮に商品が紛失した場合、行方不明になった場合は以下の2点からバイヤーへ選択してもらって対応します。
ⅰ 全額返金
ⅱ 新しい商品を出荷（送料は無料で対応）
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 22:00
●Problem points and improvement plan details
1. Product does not arrive to the buyer.
Improvement action :
We will continue to deliver with a tracking number as usual and regularly confirm the delivery status.
With regards to products that are kept by the delivery company due to the non availability of the buyer, we are aiming to inform the buyer and complete the delivery.
Occurrence of unexpected accidents, troubles and product loss for international delivery.
We will urgently confirm the delivery status from the tracking number in that case and report the status to the buyer.
If the product got lost temporarily or has gone missing, we will let the buyer choose from the following 2 options.
1. Full refund
2. Shipping out a new product (Free shipping)
1. Product does not arrive to the buyer.
Improvement action :
We will continue to deliver with a tracking number as usual and regularly confirm the delivery status.
With regards to products that are kept by the delivery company due to the non availability of the buyer, we are aiming to inform the buyer and complete the delivery.
Occurrence of unexpected accidents, troubles and product loss for international delivery.
We will urgently confirm the delivery status from the tracking number in that case and report the status to the buyer.
If the product got lost temporarily or has gone missing, we will let the buyer choose from the following 2 options.
1. Full refund
2. Shipping out a new product (Free shipping)
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 20:05
● Problems and action plans (detailed)
① Goods not delivered to buyers
Actions
I will check the delivery status on a regular basis using tracking numbers as usual.
For pending goods kept by transporters
due to buyers' absence upon delivery,
I will notify transporters in order for them to complete delivery.
Unexpected accidents, troubles, loss of goods may occur during international shipping.
In such cases, I will check the delivery status using tracking numbers as soon as possible, and report this to buyers.
If the product is lost or missing,
I will support this by asking buyers to choose from the following two options:
Ⅰ. Full refund
ⅱ. Shipment of a new item (I will pay for shipping cost)
① Goods not delivered to buyers
Actions
I will check the delivery status on a regular basis using tracking numbers as usual.
For pending goods kept by transporters
due to buyers' absence upon delivery,
I will notify transporters in order for them to complete delivery.
Unexpected accidents, troubles, loss of goods may occur during international shipping.
In such cases, I will check the delivery status using tracking numbers as soon as possible, and report this to buyers.
If the product is lost or missing,
I will support this by asking buyers to choose from the following two options:
Ⅰ. Full refund
ⅱ. Shipment of a new item (I will pay for shipping cost)
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 21:57
Issues and details of improvement plan
1. Items are not delivered to the buyers.
Improvement plan
We will check the delivery status on a regular basis with the tracking number, as we were previously doing.
For items which are held by the courier because of the absence of buyer, we will inform the buyer and will aim the completion of delivery.
In international delivery, unexpected accidents, troubles, and loss of items happen.
If so, we will immediately check the delivery status from the tracking number, and inform the buyer on the situation.
If the item get lost, we will have the buyer choose from the following 2 choices:
i Full refund
ii Redelivery of new item (Free shipment fee)
1. Items are not delivered to the buyers.
Improvement plan
We will check the delivery status on a regular basis with the tracking number, as we were previously doing.
For items which are held by the courier because of the absence of buyer, we will inform the buyer and will aim the completion of delivery.
In international delivery, unexpected accidents, troubles, and loss of items happen.
If so, we will immediately check the delivery status from the tracking number, and inform the buyer on the situation.
If the item get lost, we will have the buyer choose from the following 2 choices:
i Full refund
ii Redelivery of new item (Free shipment fee)
②バイヤーへ商品が届くのが遅い
改善策
ＳＡＬ便の配達方法を停止します。
今後は航空便のみでの配送を実施いたします。
③Packages with tracking infoの低下について
今後はすべての発送商品について追跡番号の入力をして、バイヤーの信頼、安心を積み上げていきます。
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 20:13
② Delay in goods delivery
Actions
I will stop using SAL for transportation of goods.
I will only use air transportation in the future.
③ Packages with insufficient tracking information
I will enter
tracking numbers for all the shipping goods in the future
to be more reliable and trustworthy for buyers.
Actions
I will stop using SAL for transportation of goods.
I will only use air transportation in the future.
③ Packages with insufficient tracking information
I will enter
tracking numbers for all the shipping goods in the future
to be more reliable and trustworthy for buyers.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 30 Apr 2014 at 19:23
②Items come late to buyers.
Improvement Plan
We will discontinue Surface Air Lifted to ship items.
We will ship items only by air from now on.
③Packages with tracking info are limited.
We will build buyers' trust and assurance by entering tracking numbers into all the items shipped from now on.
Improvement Plan
We will discontinue Surface Air Lifted to ship items.
We will ship items only by air from now on.
③Packages with tracking info are limited.
We will build buyers' trust and assurance by entering tracking numbers into all the items shipped from now on.
★★★★☆ 4.0/1
「ネガティブフィードバック、A-to-Zクレームの撲滅を目指すため」に当たる「with a purpose for eliminating negative feedbacks and A-to-Z claims from my customers. 」の部分ですが、こちらからクレームをなくすという意味になるので（日本語もそう読めますけどw）「with a purpose for receiving much less negative feedbacks and A-to-Z claims from my customers. 」のように「発生するクレームが少なくなるように努力する」というニュアンスに差し替えていただけますか？