6月に私が購入した2台の顕微鏡についてです。
私は日本に住んでいます。
私は日本でこの商品を先日別々の顧客に1台ずつ販売しました。すると、以下のような不
具合があったとしてすぐに返品されました。
1台目。電池では動作するが、電源ケーブルをつなぐと動作しない。何度も確認したが、プラグは正しく接続されている。
2台目。電源ケーブルとの接続で、ディスプレーは点灯するが、文字が全く表示されない。
2年間の保証が付いていると聞いています。どうすればよいでしょうか？
Rating
50
Translation / English
- Posted at 13 Sep 2013 at 14:50
I am inquiring about the two microscopes I purchased in July.
I live in Japan.
The other day, I sold the microscopes to two different customers. They both returned the item immediately with the problem listed below.
As for the first model, the device only works with batteries inserted, not with the cable plugged in. They tried many different times, but the plug was inserted correctly.
And for the second model, with the cable plugged in, the display lit up, but it did not display any words.
Supposedly they are both covered under a 2-year warranty. What should I do?
I live in Japan.
The other day, I sold the microscopes to two different customers. They both returned the item immediately with the problem listed below.
As for the first model, the device only works with batteries inserted, not with the cable plugged in. They tried many different times, but the plug was inserted correctly.
And for the second model, with the cable plugged in, the display lit up, but it did not display any words.
Supposedly they are both covered under a 2-year warranty. What should I do?
Rating
61
Translation / English
- Posted at 13 Sep 2013 at 14:51
This is about two microscopes I bought in June.
I live in Japan.
I sold each of these to two different customers a few days ago. The following problems occured and they were immediately returned.
1. It works when using a battery, but when plugged in it dosen't. I confirmed many times that the plug was connected correctly.
2. When plugged in, the display lights up but there aren't any characters.
I hear there's a two year warantee on these items. What do you think we should do?
I live in Japan.
I sold each of these to two different customers a few days ago. The following problems occured and they were immediately returned.
1. It works when using a battery, but when plugged in it dosen't. I confirmed many times that the plug was connected correctly.
2. When plugged in, the display lights up but there aren't any characters.
I hear there's a two year warantee on these items. What do you think we should do?
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
64
Translation / English
- Posted at 13 Sep 2013 at 14:49
Regarding the two microscopes I purchased in June.
I live in Japan.
I sold the two microscopes separately to different customers the other day. The items were returned immediately because of the defects listed below.
First: It works with a battery, but it doesn't work with the power adapter. They checked it again and again, but the plug was connected correctly.
Second: The display turns on when it's connected with the power adapter, but it won't display any character.
I heard they came with two year warranties. What should I do?
I live in Japan.
I sold the two microscopes separately to different customers the other day. The items were returned immediately because of the defects listed below.
First: It works with a battery, but it doesn't work with the power adapter. They checked it again and again, but the plug was connected correctly.
Second: The display turns on when it's connected with the power adapter, but it won't display any character.
I heard they came with two year warranties. What should I do?
