[Translation from Japanese to English ] Hello! Thanks for the question!! What is the state of the melted belt? ...

Original text

こんにちは！！

質問ありがとう！！

ベルトが溶けていたということですが、

どのような状態でしょうか？？

この商品は新品ですので、壊れているとなるとメーカー側の責任になります。

もし良ければ、写真等を送って頂くことは可能でしょうか？？

何卒宜しくお願い致します。

Translation / English

Hello!

Thanks for the question!!

What is the state of the melted belt?

Since this is a new item, if it is broken then the maker is at fault.

Would is be possible to send a photo?

Thank you in advance.

Translation / English

Hello.
Thank you for your questions.
You say the belt has melted but, in what condition is it exactly.
Since the product is brandnew, if it is broken, it would be the makers responsibility.
If you want, could you maybe send me a picture?
Thank you for your consideration.

Translation / English

Hello!!

Thank you for your inquiry!!

The belt is melted, how is it like?

Since this item is brand new, the maker is supposed to take a responsibility for it if it is broken.

If possible, can you send a picture of it??

Thank you.

Translation / English

Hello!!

Thank you for your question!!

Regarding to your question, the belt was melting. what kind of condition was it exactly?

The item was a brand new, so if it was damaged or broken, it becomes manufacturer's responsibility.

If possible, could you send us some photos of the item you received?

Kind regards,