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  4. Thank you for the counter offer. I...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for the counter offer. I would like you to confirm one thing. ...

Original Texts
カウンターオファーありがとう。

あなたに１つ確認とお願いがあります。

確認したいのはこの商品の型番は403　100275ですか？

あとお願いは、この商品の型番とか説明とかが書かれている面の写真を見せてほしい。あなたが今掲載している写真の後ろの面におそらくモデル名とか型式とかが書いてあると思う。

もし写真をくれるなら、下記にアドレスを書いておくのでそちらに写真を添付してメールを送ってほしい。

〇〇＠〇〇

宜しく
cuavsfan
Translated by cuavsfan
Thank you for the counter offer.

I would like you to confirm one thing.

Could you please confirm that the model number is 403 100275?

Also, could you please show me pictures of the model number, instruction manual, and related materials? I think the model information is probably written on the opposite side from the picture you currently have up.

If you can send me those pictures, please send them as attachments to the following email.

OO@OO

Thank you

Result of Translation in Conyac

Number of Characters of Requests:
200letters
Translation Language
Japanese → English
Translation Fee
$18
Translation Time
9 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Payment has completed. Please make sure to pack it carefully so it won't be bend.
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English