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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Thank you very much for your kind reply. I have taken it upon myself to se...

Original Texts
丁寧なお返事に大変感謝いたします。

壊れた商品をそちらに送らせて頂きます。
この返品にかかる費用は請求いたしません。

改めて商品を送っていただければと思います。
希少な商品ですので見つかればで結構です。
緊急ではありません。

航空便と船便の件も
請求するつもりはありません。

私は御社と良い関係を保ちたいと願っています。
とても魅力的な商品が御社には沢山あります。
おそらく日本からの値引き交渉が多く来ていると思います。 私のビジネスはまだまだ小さいのですが、
御社との取引を少しずつ大きくしていきたいと考えています。
御社のメールでの対応は十分に信頼できると確信しました。

御社の裁量で構いませんので、
私との取引を継続して頂きたいと思います。
ご検討いただけると幸いです。

よろしくお願いいたします。
cuavsfan
Translated by cuavsfan
Thank you very much for your kind reply.

I have taken it upon myself to send the broken item to you.
I am not seeking a return of the money associated with this item.

I would like you to send me a replacement.
It is a rare item, so I hope you can find another.
I do not need it right away.

I do not plan on making any demands on airmail versus surface mail either.

I would like to continue to have a good relationship with your company.
Your company has a large number of fascinating products.
I wouldn't be surprised if you receive a lot of requests for discounts from Japan.
My business is still small, but by working with your company I would like to grow it little by little.
I know that I can trust your company's email responses.

I accept your company's decisions, and I hope we will be able to continue doing business.
I greatly appreciate your consideration.

Thank you very much.

Result of Translation in Conyac

Number of Characters of Requests:
335letters
Translation Language
Japanese → English
Translation Fee
$30.15
Translation Time
about 3 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English