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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Hello. Is my package shipped? I'd like to order on September 16 next time a...

Original Texts
こんにちは。
私の荷物は出荷されましたか？
次回は９月１６日に購入したいのですが、
ADP3075は入荷できますか？
cuavsfan
Translated by cuavsfan
Hello.
Were my items shipped?
I would like to make my next order on September 16th. Will the ADP3075 have arrived by then?

Result of Translation in Conyac

Number of Characters of Requests:
55letters
Translation Language
Japanese → English
Translation Fee
$4.95
Translation Time
3 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English
As we have discussed and agreeded on the meeting on the trade fair between B and Mr.A at your company, we will not prepare for the preceding sample, but for sample in the same package, for this reason, that sample is on us. Therefore, could you ask for issuing your invoice at 50USD deducted for free sample, separately?
Japanese → English
I made a successful bid for 2 pieces of wood engraving print at the auction the other day. I contacted the seller since I wanted to confirm the tracking number, but I have not received any reply, so I am in trouble. The package has not been delivered to the specified address and I have not been able to contact the seller, either. Can you please contact the auction house on behalf of me?
Japanese → English
Thank you for your reply. I understood CGC re-holder with the fee of $25. International mail is suspending a new mail due to the impact of covid-19. It will take a maximum of four months once shipped. Using Yamato (UPS) international mail may arrive in a week. It will be free of charge if I return a re-holder to Beaverton, OR, right? Would it cost $30 if CGC returns back to Japan? I'd lik...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English