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[Translation from Japanese to English ] I'm mailing regarding the ''Bear Grylls Survival Series Basic Kit'' that curr...

Original Texts
今回、発送出来ない商品（Bear Grylls Survival Series Basic Kit）ですが、
私は今まで、御社を通して、何個も日本へ発送してきました。

なぜ、今回は発送出来ないのですか？

以前、こちらの商品を御社を通して、発送出来たデーターを記載します。
ちなみに、先月も問題なく日本に輸入出来ています。

ここからがデータです。
御社に届いた到着日、追跡番号を記載します。

そちらで照合確認して頂き、
問題が無かったら、発送不可の解除をお願いします。

cuavsfan
Translated by cuavsfan
You said you would not be able to ship the Bear Grylls Survival Series Basic Kit for me, but until now I have used your company to ship many items to Japan.

Why can you not ship something this time?

I have a record of the items I have previously shipped through your company.
As recently as last month I imported something without issue.

Starting here is the record of successful shipments.
I have included the date the items arrived at your company and their respective tracking numbers.

Could you please compare these records with your own?
As long as there is no discrepancy, I would be grateful if you could lift the "unable to ship" status.

Result of Translation in Conyac

Number of Characters of Requests:
225letters
Translation Language
Japanese → English
Translation Fee
$20.25
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English