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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Previously you mentioned that the bolt and cap that our company ordered will ...

Original Texts
当社が発注したボトルとキャップは9月13日ごろの出来上がりだと返事をいただきました。日本への船便を手配するため、日程を決めたいのですが、広州港には何日ごろに到着できますか？日程がわかりましたら、運送業者から連絡をさせるようにします。
次回注文時の必要日程も了解しました。以下の見積もりをもらえますか？
また、探しているのはスプレーではなくポンプでした。よろしくお願いします。
cuavsfan
Translated by cuavsfan
Previously you mentioned that the bolt and cap that our company ordered will be finished around September 13. In order to arrange shipment by sea to Japan I would like to determine the schedule, so it would be helpful if you could let me know approximately when the order will arrive in Guangzhou, China. Once I know the date I will begin making arrangements with the shipping company.
We are now aware of the time required and will be prepared the next time we place an order. Will you please take a look at the estimate below?
Also, we were looking not for a spray, but for a pump.
I look forward to your response. Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
185letters
Translation Language
Japanese → English
Translation Fee
$16.65
Translation Time
about 3 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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I am looking forward to the arrival of the goods. By the way I'm looking for American toys, do you have these? I am also looking for toys not only from the USA but also from other states. Do you have toys from other states as well? I'm looking for these, and if you have them, please let me know.
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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English