お問合せありがとうございます。
この度はお届けしました商品に不良箇所があったとのこと誠に申し訳ございませんでした。
キャンセル処理をさせていただきます。
返金、もしくはクレジットカードのキャンセルはamazonが行いますので、処理が行われない場合は直接amazonにお問合せください
現在お届けしている製品につきましては、リペアして使用できそうでしたらそのままお使いください
難しい場合は、お手数ですがそのまま破棄いただければと存じます
この度はご迷惑をおかけしまして誠に申し訳ございません。
Rating
44
Translation / English
- Posted at 23 Mar 2017 at 08:47
Thank you for making inquiry to us.
We are very sorry that the item which we delivered was defective.
We will make an arrangement for issuing a refund to you.
Since Amazon will cancel the order and issue a refund to you, please contact Amazon directly if the refund process is not made smoothly by Amazon.
Regarding the item which we delivered, please feel free to keep using it if you think you can repair it to fix the defect.
In case the repair would be difficult, we are sorry for bothering you, but please just discard it.
We are really sorry for having caused a lot of trouble to you this time.
We are very sorry that the item which we delivered was defective.
We will make an arrangement for issuing a refund to you.
Since Amazon will cancel the order and issue a refund to you, please contact Amazon directly if the refund process is not made smoothly by Amazon.
Regarding the item which we delivered, please feel free to keep using it if you think you can repair it to fix the defect.
In case the repair would be difficult, we are sorry for bothering you, but please just discard it.
We are really sorry for having caused a lot of trouble to you this time.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
50
Translation / English
- Posted at 23 Mar 2017 at 08:47
Thank you for your requirements.
We apologize for the item we delivered you had an inferior.
We proceed the cancelation.
Amazon will process the refund or cancelation of your credit card, so please ask Amzon direct, if you find the cancelation has not been done.
If you think you can use the item we delivered with some repair, please keep it. If you cannot repair it, please throw it away.
We apologize again for this inconvenience.
We apologize for the item we delivered you had an inferior.
We proceed the cancelation.
Amazon will process the refund or cancelation of your credit card, so please ask Amzon direct, if you find the cancelation has not been done.
If you think you can use the item we delivered with some repair, please keep it. If you cannot repair it, please throw it away.
We apologize again for this inconvenience.
