商品の到着に時間がかかっていることについては大変ご不便をおかけしています。
追跡番号で確認をいたしました。
商品は11月7日に日本から出荷されています。
11月11日から11月25日までスペインの関税検査のため時間がかかっていた状況です。
あなたの国の配送状況によりますが間もなく商品が届くと思われます。
配送状況は下記サイトからも確認できます。
ご希望であれば全額返金の対応もいたします。
その場合は商品が届きましても受け取りを拒否してください。
今回はいかがいたしますか？
Rating
44
Translation / English
- Posted at 02 Dec 2016 at 11:18
I am sorry for causing you a lot of inconvenience due to the fact that it takes long for the parcel to be delivered.
I checked the status by the tracking number.
The item was shipped from Japan on November 7th.
It seems that it took time in Spain to clear the customs from November 11th to November 25th.
Although it might depends on the delivery circumstances in your country, the parcel would soon be delivered to you.
You can check the delivery status from the site below as well.
If you would like us to issue a full refund, we can cope with it.
In that case, please reject to receive the item even though the item is delivered to you.
Please let me know your choice this time.
tmakiko likes this translation
I checked the status by the tracking number.
The item was shipped from Japan on November 7th.
It seems that it took time in Spain to clear the customs from November 11th to November 25th.
Although it might depends on the delivery circumstances in your country, the parcel would soon be delivered to you.
You can check the delivery status from the site below as well.
If you would like us to issue a full refund, we can cope with it.
In that case, please reject to receive the item even though the item is delivered to you.
Please let me know your choice this time.
Rating
51
Translation / English
- Posted at 02 Dec 2016 at 11:19
I'm really sorry for inconvenience because the delivery of the product has taken long time.
I confirmed by the tracking number.
The product has been shipped out on November 7th from Japan.
It took time to be delivered since the customs of Spain checked it from November 11th to 25th.
Although it depends on your country's delivery condition, I suppose the product will be delivered soon.
You can check the delivery status from the below website.
If you would like, I will deal with full refund.
In case of the refund, please refuse to receive the product even if it is delivered.
How would you like to do for this time?
I confirmed by the tracking number.
The product has been shipped out on November 7th from Japan.
It took time to be delivered since the customs of Spain checked it from November 11th to 25th.
Although it depends on your country's delivery condition, I suppose the product will be delivered soon.
You can check the delivery status from the below website.
If you would like, I will deal with full refund.
In case of the refund, please refuse to receive the product even if it is delivered.
How would you like to do for this time?
