Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] It is not an issue that you are an authorized dealer or not. The question is ...

Original Texts

私は貴店が正規代理店だと信じて商品を購入しています。今年の春に、BUNNY HUGを2点購入していますが、その2点は素晴らしい作品でした。その事実を疑うつもりはありません。ですが、前回と今回の商品は、あまりに状態が悪すぎます。前回購入した #08519 LOVING TOUCH（Order 8137）の交換手続きの際のやり取りを覚えていますか？最初に私の所に届いた商品は肩の部分にヒビがありました。貴店に問い合わせた所、輸送中に生じたものとの説明を聞き、それは信じています。

Translated by yakuok

I purchase items from you with a belief that you are the authorized distributor. In this spring, I purchased 2 items called "BUNNY HUG", and they were beautiful pieces. I do not doubt the fact. However, the conditions of the items I purchased this time around and previously are too bad. Do you remember our correspondences when I wanted to replace the item I purchased, #08519 LOVING TOUCH（Order 8137）? There was a crack on the shoulder when I first received it. After my inquiry and your explanation that the crack was made during the shipment, and I still do believe your explanation as said.

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