[Translation from Japanese to English ] Hello. Regarding the matter of refund of payment of goods, I am very sorr...

Original text

こんにちは。
商品代金音返金の件ですが、大変申し訳ないのですが商品がこちらに到着し、確認してからのご返金となります。
ご理解ください。よろしくお願いいたします。

Translation / English

Hello.

Regarding the matter of refund of payment of goods, I am very sorry but it'll be after the item returned to here, and checking it.
Please understand. Best regards.

Translation / English

Hello.
Regarding the refund for the retuned product, we're very sorry, but we can only proceed with it after we receive the product and verify it.
Thank you very much for your understanding.

Translation / English

Hello.
Regarding the refund for the item, I am sorry to say this, but the refund will be made after the item is returned here and checked.
Your understanding would be appreciated.
Thank you.