私は今回の件を以下のように考えています。
１．問題はアマゾン側の表記ミスと、私がそれに気づけなかったこと
２．問題が発生した原因はアマゾン側にある
３．問題発生に気づいてからの対応履歴
○○○様よりクレームが入り問題が発覚した。
そこで○○○様と話して商品の返品なしで、返金に応じて解決した。
その後、同じ商品を購入者した全ての人に返金・返品に応じる旨の連絡をした。
※５名からの連絡はまだない
■既に受け取った購入者
■配送中の購入者
■出荷を止めている購入者
Rating
50
Translation / English
- Posted at 10 Aug 2014 at 10:44
The below are how I see the issue this time.
1. The problem was the typo at the end of Amazon, and I failed to identify it.
2. The issue cause belongs to Amazon.
3. Our communication history since the issue has become identified
- Received a claim from Mr./Ms. ○○○ to bring the issue to our attention.
- Resolved the issue by addressing the full refund without return of the item as a result of the reconciliation.
We have also notified the entire applicable customers who purchased the same item with the proposal of refund with the return of the item.
* 5 customers have not replied to us as of yet.
■ List of buyers who have already received the item
■ List of buyers who are currently awaiting the item delivery
■ List of buyers whose order shippment are put on hold
kouki likes this translation
1. The problem was the typo at the end of Amazon, and I failed to identify it.
2. The issue cause belongs to Amazon.
3. Our communication history since the issue has become identified
- Received a claim from Mr./Ms. ○○○ to bring the issue to our attention.
- Resolved the issue by addressing the full refund without return of the item as a result of the reconciliation.
We have also notified the entire applicable customers who purchased the same item with the proposal of refund with the return of the item.
* 5 customers have not replied to us as of yet.
■ List of buyers who have already received the item
■ List of buyers who are currently awaiting the item delivery
■ List of buyers whose order shippment are put on hold
★★★★★ 5.0/1
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 10 Aug 2014 at 10:42
This is how I view this incident:
1. The issue is that Amazon put a wrong description and that I didn’t notice it.
2. Amazon is responsible for causing this issue.
3. History of response since the program was discovered
XXX contacted me to complain and I discovered the issue.
Then, I talked to XXX and resolved the issue by refunding and letting him keep the product.
Later, I contacted everyone who purchased the item and offered the same.
*5 of them have not replied yet.
Customers who have already received the item
Customers whose order is in transit
Customers who have stopped shipping
1. The issue is that Amazon put a wrong description and that I didn’t notice it.
2. Amazon is responsible for causing this issue.
3. History of response since the program was discovered
XXX contacted me to complain and I discovered the issue.
Then, I talked to XXX and resolved the issue by refunding and letting him keep the product.
Later, I contacted everyone who purchased the item and offered the same.
*5 of them have not replied yet.
Customers who have already received the item
Customers whose order is in transit
Customers who have stopped shipping
Rating
60
Native
Translation / English
- Posted at 10 Aug 2014 at 10:46
I am considering the following regards the current issue.
1. The mistake was on the Amazon side, the problem was that I did not notice it
2. The responsibility of the occurrence was on Amazon's side.
3. The history of the occurrence, this issue was brought to my attention from a claim from OOOO
I did not ask the item be returned, but I decided to issue a refund.
Since then I have contacted the other customers regarding a return/refund.
** I have no reply from the 5 customers as yet
■ purchasers who have already received their item
■ purchasers whose items are still being delivered
■ purchasers for which I have stopped the shipment
1. The mistake was on the Amazon side, the problem was that I did not notice it
2. The responsibility of the occurrence was on Amazon's side.
3. The history of the occurrence, this issue was brought to my attention from a claim from OOOO
I did not ask the item be returned, but I decided to issue a refund.
Since then I have contacted the other customers regarding a return/refund.
** I have no reply from the 5 customers as yet
■ purchasers who have already received their item
■ purchasers whose items are still being delivered
■ purchasers for which I have stopped the shipment
Rating
50
Translation / English
- Posted at 10 Aug 2014 at 12:26
In my opinion, background of the issue is as follows;
1. Problem is that the product description made by Amazon was not correct and I could not notice it.
2. Amazon caused the problem.
3. History of correspondence with customers:
The problem was found by complaint from Mr.(またはMs.) ○○○. Then, I disussed with Mr.(またはMs.) ○○○ and agreed to refund without returning the product.
After that I contacted all customers who purchased the product and told that the product can be returnd and refunded.
*There is no response from five customers at the moment.
◼︎ Customers who have received the product
◼︎ Customers of the product in transit
◼︎ Customers of the product under shipping hold
1. Problem is that the product description made by Amazon was not correct and I could not notice it.
2. Amazon caused the problem.
3. History of correspondence with customers:
The problem was found by complaint from Mr.(またはMs.) ○○○. Then, I disussed with Mr.(またはMs.) ○○○ and agreed to refund without returning the product.
After that I contacted all customers who purchased the product and told that the product can be returnd and refunded.
*There is no response from five customers at the moment.
◼︎ Customers who have received the product
◼︎ Customers of the product in transit
◼︎ Customers of the product under shipping hold
