[Translation from Japanese to Native English ] We plan to put the following for the "Create a new product" register for the ...

Additional info

Amazon.comの出品サポートに連絡するメールです。
「新規商品登録」の言い回しは、Create a new productでお願いします。

Original text

以下の内容で、カタログに新規商品登録を予定しています。
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Item_name　XXX
Manufacturer/Brand　XXX
SKU　XXX
JAN code XXX
----
しかしながら、原因は不明ですが、同じJANコードの商品が既に登録済みのため、私どもの商品を登録することができません。

先週来、[Case 208XXXX] のIDにて、サポートセンターに依頼していましたが、時間切れでケースが失効してしまいました。再度依頼いたしますので、どうぞよろしくお願いいたします。

Translation / English

We plan to put the following for the "Create a new product" register for the catalog:

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Item_name　XXX
Manufacturer/Brand　XXX
SKU　XXX
JAN code XXX
----
However, we are not sure of the cause, the product with the same JAN code has already been registered, but we were not the ones who registered it.

Last week, with the [Case 208XXXX] ID, we have made a request to the support center, but it's now past the deadline, and the case has been made invalid. We will make another request, so I hope things will go well this time.

Translation / English

We are planing to create a new product with the contents below.
---
Item_name　XXX
Manufacturer/Brand　XXX
SKU　XXX
JAN code XXX
----
However, we do not know why but a product with exactly the same JAN code has already been registered. Therefore, we cannot register our own product.

We have sent this problem to the support center with the ID [Case 208XXXX] over a week ago, but the case has already been expired. We would like to request the problem again, so please consider about this.