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[Translation from Japanese to English ] Hello. Our account is currently unable to sell products. Why is this? What ...

Original Texts
世話になります
我々のアカウントですが商品を販売できない状態になっております
何が問題でしょうか？どのようにすれば再び販売可能になりますか？
対応策を教えて下さい
よろしくおねがいいたします

我々が販売したこの商品ですが、商品がまだ返品されて来ておりません
商品が返品されていないのですが商品代金は全額返金処理されており、我々の損失は2倍となっております
我々はこの問題について今後どのような対応策がありますでしょうか？
対応策を御連絡ください
ayaka_maruyama
Translated by ayaka_maruyama
Hello.
Our account is currently unable to sell products.
Why is this? What can we do to start sales again?
Please give us an instruction.
Kind regards.

Regarding this product that we have sold, the product has not been returned yet.
However, the refund process for the full price has been completed, giving us double the amount of loss.
What can we do about this problem in the future?
Please give us an instruction. Thank you.
Contact

Result of Translation in Conyac

Number of Characters of Requests:
214letters
Translation Language
Japanese → English
Translation Fee
$19.26
Translation Time
5 minutes
Freelancer
ayaka_maruyama ayaka_maruyama
Starter
・Graduated from Keio University, Degree in Political Science (慶應義塾大学　法学部政治学科　...
Contact

Other Translations From Japanese To English Are Made Public

Of course, we guarantee its performance as our company. If the Chinese material is fine, we can send in the middle of March. We have negotiation of A of xx via agency in Hong Kong. As it was sold via your company in the past, please confirm with xx. As we contacted the agency in Hong Kong this time for the first time, if possible, we want to ask via your company. I want you to purcha...
Japanese → English
The description page shows that the item comes with a box, but acutally what has arrived was wrapped by a bubble wrap materials. I wanted one with a box and it made me make a mistake. If it had not meant to come with a box , I wouldn' have ordred it. You should not have shown it on the listing page like that, if the item ordered doesn't arrive as it shown on the page. You just end up ca...
Japanese → English
It was ordered as the conditions are the same as before.If the supply is difficult, we will order another firm, please let us know if you can do it during tomorrow. If you cannot, different brand order will be said to be difficult. The former brand as we could deal with items after payment for the items, it took 2 months. Selling period is quite late than the estimated day. As planed items sale...
Japanese → English
Please delete the pictures and video of XX that I have uploaded in social media. I can't believe that you are sharing of pictures of people who are not my family and such without permossion, and even including their names. That's private information. Xx has privacy. Please don't do this again. It's a good thing that I said that I didn't want them on social media when you took them. I wasn't a...
Japanese → English

ayaka_maruyama's Public Translations

お世話になっております。数週間前にカレンダーを購入し、１１月２５日に発送されたというメッセージを頂きました。
急いでいる訳ではないのですが、荷物が現在どこにあるのか教えて頂けますでしょうか。荷物が損失してしまうと非常に残念なので、荷物の現状をご連絡頂ければ幸いです。

了解致しました。このサイトからカレンダーを購入した訳ではないので、そもそもご連絡頂いた意図が分かりかねます。と言いますのも、送り主の方に連絡し、少し時間がかかっているので荷物を追跡できないかと伺ってみたところ、返事を頂くことができなかったからです。その代りに貴方からご連絡を頂いたので、少し疑問に思っています。
English → Japanese
I am sorry for the inconvenience.

A fault in the system has been causing this problem, but I have contacted the system management company to request repairing.

As a result, the system is back to normal, and you can make purchases without any problems.

If it can be delivered with EMS, we can ship products anywhere.

If there are any inquiries, please feel free to contact us.

We appreciate your continuous support towards our store and our knives.
Japanese → English
Actually my two sisters have been staying at my house since last month, so I'm swamped with house works and taking care of the four babies. The second oldest sister of mine has to stay calm and quiet due to her pregnancy complications too. The eldest sister had such a sweet baby last week.

I couldn't understand clearly because of my lack of English comprehensive skills, but did you want ◯ and ◯ in the same package? If not, please let me know which products you wish to be packed together.

The shop that I go to, ◇, did not have ◯, so is it okay for me to purchase it online? This would cost us extra delivery fee. Incidentally, I have already ordered ◯. I will let you know the delivery fee to Canada using SAL when the two items are ready.
Japanese → English
As I have been stating many times, the product is exactly as it is stated in the product information.
Please send it back if you're not happy with it, and don't worry about my circumstances.
You say that you don't have the time, but you keep sending me long emails day after day. I think there is plenty of time for you to send the products.
It is against the policy to demand refunds by threatening to give me bad feedbacks.
I have said that I will give you a refund, but you still want to give me a bad feedback when things don't go your way.
That is just childish.
You just want to steal $75 from me.
Japanese → English

ayaka_maruyama's Services

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Translation & Localization / Translation