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[Translation from Japanese to English ] Hello. I'm afraid I have to apologise for something. I have dropped the () ...

Original Texts
お世話になります。

私はあなたに謝らなければいけません。

あなたに落札して頂いた
()は梱包時に落下させてしまい壊してしまいました。

専門店に見てもらいましたが修復不可能でした。

もう一つの（）はお送りしますが

入金頂いた全て返金します。

それで今回の件を収めて頂ければ幸いです。

この度は誠にすいません。

ご納得頂ければ幸いです。

お返事お待ちしております。
ayaka_maruyama
Translated by ayaka_maruyama
Hello.
I'm afraid I have to apologise for something.
I have dropped the () that you have paid for while packing and it has broken.
I got it checked by a specialist but it was beyond any repair.
The other () that you have ordered will be delivered to you,
but I will give you a full refund as an apology.
I hope you'll understand.
Please accept my sincere apology.
I'm looking forward to hearing from you.
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Result of Translation in Conyac

Number of Characters of Requests:
170letters
Translation Language
Japanese → English
Translation Fee
$15.3
Translation Time
11 minutes
Freelancer
ayaka_maruyama ayaka_maruyama
Starter
・Graduated from Keio University, Degree in Political Science (慶應義塾大学　法学部政治学科　...
Contact

Other Translations From Japanese To English Are Made Public

Thank you for shipping the 600 pieces. i'm at the point that stocks will run out after as much as 2 weeks so this will really save me. If you can return to work, I want to order 1600 pieces so please give me the AliBaba payment link again. I am extremely grateful to you for shipping at this condition. School is on break in Japan and various events are suspended. It's chaos. Japan won't ...
Japanese → English
Regarding the shipping, I'd like to wait till Monday to find out how many days it will take to ship out small parcels to Japan. If there is no problem, I'm thinking to ask you to ship for now. As for airmail, I found out when I consulted with Mr. A about shipping the items I had purchased. Would it be all right to ask you the details about the airmail Mr. A suggests? I'm just wondering wh...
Japanese → English
I have one question. It's about the box which come with the item, but what is the specific difference between the original and the replica?
Japanese → English
Understood! I would like to consider purchasing them depending on the price and the condition of the products. Please kindly let me know each products’ conditions and prices.
Japanese → English

ayaka_maruyama's Public Translations

お世話になっております。数週間前にカレンダーを購入し、１１月２５日に発送されたというメッセージを頂きました。
急いでいる訳ではないのですが、荷物が現在どこにあるのか教えて頂けますでしょうか。荷物が損失してしまうと非常に残念なので、荷物の現状をご連絡頂ければ幸いです。

了解致しました。このサイトからカレンダーを購入した訳ではないので、そもそもご連絡頂いた意図が分かりかねます。と言いますのも、送り主の方に連絡し、少し時間がかかっているので荷物を追跡できないかと伺ってみたところ、返事を頂くことができなかったからです。その代りに貴方からご連絡を頂いたので、少し疑問に思っています。
English → Japanese
I am sorry for the inconvenience.

A fault in the system has been causing this problem, but I have contacted the system management company to request repairing.

As a result, the system is back to normal, and you can make purchases without any problems.

If it can be delivered with EMS, we can ship products anywhere.

If there are any inquiries, please feel free to contact us.

We appreciate your continuous support towards our store and our knives.
Japanese → English
Actually my two sisters have been staying at my house since last month, so I'm swamped with house works and taking care of the four babies. The second oldest sister of mine has to stay calm and quiet due to her pregnancy complications too. The eldest sister had such a sweet baby last week.

I couldn't understand clearly because of my lack of English comprehensive skills, but did you want ◯ and ◯ in the same package? If not, please let me know which products you wish to be packed together.

The shop that I go to, ◇, did not have ◯, so is it okay for me to purchase it online? This would cost us extra delivery fee. Incidentally, I have already ordered ◯. I will let you know the delivery fee to Canada using SAL when the two items are ready.
Japanese → English
As I have been stating many times, the product is exactly as it is stated in the product information.
Please send it back if you're not happy with it, and don't worry about my circumstances.
You say that you don't have the time, but you keep sending me long emails day after day. I think there is plenty of time for you to send the products.
It is against the policy to demand refunds by threatening to give me bad feedbacks.
I have said that I will give you a refund, but you still want to give me a bad feedback when things don't go your way.
That is just childish.
You just want to steal $75 from me.
Japanese → English

ayaka_maruyama's Services

ビジネスメール、ホームページ、観光パンフレット等の翻訳を得意としております（日→英、英→日、どちらもネイティブレベルです）
1,000 yen per hour
Translation & Localization / Translation