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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Thank you for contacting me. I spent $70 on repairs for the item and request...

Original Texts
連絡ありがとう。
私は今回の返品処理に$70の費用が掛かっており、その分も返金を請求しましたが、商品代金しか返金されていません。

私は日本でネットショップを運営しており、○○製品を多数取り扱っています。
これからもあなたと取引を続けたいと思いますが、今回の対応に不満を感じています。

まずは誠意を示して、返品処理に掛かった$70を返金していただきたく思います。
よろしくお願いします。




前回の値段は＄○でしたが、今回は$○になっています。
○○での最安値よりも高いのでこの値段では購入できません
cuavsfan
Translated by cuavsfan
Thank you for contacting me.
I spent $70 on repairs for the item and requested that money along with my refund, but I only received the refund for the item's price.

I run a net shop in Japan, and I sell a lot of ○○ products.
I would like to continue doing business with you in the future, but I am not happy with the way things have gone.

I think the right thing for you to do would be to refund the $70 I spent on repairs as a sign of good faith.
Thank you.




The price last time was $○, but this time it is $○.
This is more than the lowest price on ○○, so I can't purchase at this price.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
44 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English