ご不便おかけして申し訳ございません。こちらでしっかしチェックした後、問題なく作動したので発送いたしましたが、このようなことになり残念です。おそらく何かの接触が悪くなり動かなくなったのかと思っています。あなたの近所にそのリールを見れる方はいませんか? 修理が必要なら、かかる費用の見積もりを教えて頂き、こちらで出せる価格ならお支払いいたします。お手数おかけいたしますがどうぞよろしくお願いいたします。しっかりご対応いたしますのでご安心ください。
When checking on my side, it worked without problem so I sent it out. However, it is regrettable that the problem had occurred. I think it doesn't work since it might have a loose connection. Are there anyone who can check the reel around you? If the repair is necessary, please kindly let me know the quotation of the cost. If it would be the amount I can pay, I will make a payment. I am very sorry for bothering you, but I appreciate your understanding and cooperation. I will give proper attention to you, so please feel relieved.
When I checked if it works well or not, it worked without any problems.
However, I am sorry such kind of things happened.
I guess some parts doesn't connect well and it doesn't work now.
Is there anyone who can check the reel around you?
If you need repairment, please let me know the estimated cost.
If possible, we will make a payment.
I am sorry for making you confused.
We try our best to respond , so please don't be nervous.
There was no problem when we checked it ourselves, we sent it because it worked without any problems, but I'm really sorry about this situations.
Probably it's stopped moving because the contact has gone bad.
Is there anyone around you who can see the reel?
If you need repairs, please let me know the cost of the estimate. We'll pay as much as we can afford.
I'm really sorry to trouble you.
Please be assured that we will do our best to solve the problem.