本日、日本郵便へあなたの商品の調査経過の問い合わせを行いました。
東京国際郵便局のスタッフの話によると、
ドイツポストへ何度も調査依頼の回答を求めているのですが、ドイツポストからの回答は「調査中」とだけ返答があるそうで「配達遅延」「紛失」「日本へ返送」などの、明確な回答がまったく無いそうです。
東京国際郵便局は本日、ドイツポストへ「督促」として調査依頼の回答を求めると言っていました。
商品の到着が大幅に遅れてしまい本当に申し訳ありませんが、進展があり次第ご連絡します。
Rating
50
Translation / English
- Posted at 13 Dec 2018 at 21:17
Today, I asked Japan Post about your item's investigation progressing.
By a staff of the Tokyo International Post Office, they are asking to the German Post for response, but they only have response saying "under investigation" and there are no precise answer such as "delivery is delaying", "Lost" and "Returned to Japan".
The Tokyo International Post said they will ask for response of the investigation as "urging" to the German Post.
We are really sorry for the item's delay.
We will inform you when we have any further reply.
kimshige likes this translation
By a staff of the Tokyo International Post Office, they are asking to the German Post for response, but they only have response saying "under investigation" and there are no precise answer such as "delivery is delaying", "Lost" and "Returned to Japan".
The Tokyo International Post said they will ask for response of the investigation as "urging" to the German Post.
We are really sorry for the item's delay.
We will inform you when we have any further reply.
Rating
52
Translation / English
- Posted at 13 Dec 2018 at 21:21
We had checked current situation for your order.
According to the staff at Tokyo International Post Office,
although they have been tring to request for checking, Deutche Post only reported it is under investigation.
They don't receive any further report for instance, delay of delivery, lost and retrun to Japan.
Tokyo International Post Office says they demand Deutsche Post to report back.
We are sorry for delaying shipping of your order.
We will report to further infomation as soon as we can.
kimshige likes this translation
According to the staff at Tokyo International Post Office,
although they have been tring to request for checking, Deutche Post only reported it is under investigation.
They don't receive any further report for instance, delay of delivery, lost and retrun to Japan.
Tokyo International Post Office says they demand Deutsche Post to report back.
We are sorry for delaying shipping of your order.
We will report to further infomation as soon as we can.
Rating
50
Translation / English
- Posted at 13 Dec 2018 at 21:39
Today,We have inquired Japan Post how the investigation on your items is going.
According to the stuff of Tokyo International Post Office, they are repeatedly requesting German Post to the answer about requirement for the investigation. Yet, GP's answer is only "investigation is on the way". JP has not received any kind of precise answer such as "delay", "lost" ,"returned to Japan" etc.
Tokyo International Post Office explained that today they will request GP to answer about the investigation in the sense of "demand". We are really sorry that the arrival of your items is delayed considerably. We will inform you as soon as there is any progress.
kimshige likes this translation
According to the stuff of Tokyo International Post Office, they are repeatedly requesting German Post to the answer about requirement for the investigation. Yet, GP's answer is only "investigation is on the way". JP has not received any kind of precise answer such as "delay", "lost" ,"returned to Japan" etc.
Tokyo International Post Office explained that today they will request GP to answer about the investigation in the sense of "demand". We are really sorry that the arrival of your items is delayed considerably. We will inform you as soon as there is any progress.
