ビジョンやゴールを実現するためには、人材の確保、教育が第一です。クライアントの想いを実現できる人材を多く集められるかが重要になるので、採用時に神通を確保しやすい立地候補を選定し、その中から事業継続のために過去天災の発生した状況等を加味します。
一か所での専任運用をお勧めします。品質管理と人員管理のためです。エージェントのスキルのバラつきを安定させ、情報統制を容易にし、指示系統の混乱を防ぎます。また、災害時のリスクヘッジのため、他拠点で速やかに稼働を再開できる体制構築もします。
We recommend exclusive operation in a single location for quality and employee management. It stabilizes the fluctuation of agents' skills, facilitates information control and prevents confusion in commands. Also, for hedging disaster risks, we build a system so that operation can be restarted at another location quickly.
We recommend full-time operation at one location. It is for quality control and personnel management. It stabilizes the differences of agent's skills, makes information control easier, and prevents confusion in the instruction system. Also, in order to hedge the risk at the time of a disaster, we will also build structures that allows other bases to resume operations immediately.
I recommend to manage at one place. It is for controlling quality and staff. It unifies agent't skills at different levels, makes it easy to control information, and prevents confusion of system of instruction. We also establish a system where we can resume operation promptly at another place for risk hedge when disaster occurs.